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Customer Service Specialist(Fintech)

2 weeks ago

Klang, Selangor, Malaysia DevloIT Full time 24,000 - 48,000 per year

Your Mission:

· Deliver outstanding support via phone, email, and chat, resolving customer inquiries with efficiency and empathy.

· Build personalized solutions by identifying customer needs and recommending tailored products and services.

· Handle escalated complaints professionally, maintaining trust and customer satisfaction.

· Stay compliant with data protection regulations and ensure secure handling of sensitive information.

· Tackle ad-hoc tasks as needed, showcasing your adaptability and problem-solving skills.

· Experience: At least 1 year in a Contact Centre or BPO, with a preference for Financial Services expertise.

· Languages: Proficiency in Mandarin (verbal and written), with English CEFR C1 proficiency for customer communication.

· Skills: Multitasking, prioritization, and communication excellence across multiple channels (phone, email, chat, social media).

· Resilience: Perform under pressure, exceed customer expectations, and thrive in a fast-paced environment.

· Mindset: Analytical thinker and problem solver with a customer-first attitude.