Customer Service

9 hours ago

Ara Damansara Selangor, Malaysia Startek Malaysia Full time 28,000 - 60,000 per year

Job Title: Customer Agent - Background Check Industry

Location: Ara Damansara, Selangor

Company: Startek Malaysia

Job Type: Full-Time

Working Hours: 24/7 Rotational Shift

Working Days: Monday - Sunday (5 days)

*About Us:*

Welcome to Startek - where innovation meets dedication We are a trailblazing company committed to delivering top-tier service to our valued customers. At Startek Malaysia, we believe that a supportive and inclusive work environment is the key to success.

*Job Responsibilities:*

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Provide accurate information about our background check services, processes, and results.
  • Process background check requests and ensure all necessary documentation is collected and verified.
  • Follow up with customers to ensure their issues are resolved and they are satisfied with our services.
  • Contribute to continuous improvement efforts by providing feedback and suggestions to the team.

*Job Qualifications:*

  • High school (SPM level); diploma or equivalent; Associate's or Bachelor's degree preferred.
  • Fresh graduate are encourage to apply as Paid Training is provided
  • Strong communication skills, both written and verbal in English skills.
  • Excellent problem-solving abilities and attention to detail.
  • Proficiency with Microsoft Office Suite.
  • Ability to work independently and as part of a team.
  • Strong organizational and multitasking skills.

*Job Benefits:*

  • Competitive salary with minimum basic salary RM2800 above and performance-based incentives.
  • Paid time off and holiday pay.
  • Professional development opportunities.
  • Friendly and supportive work environment.

We look forward to hearing from you

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