Senior Technical Support Engineer

8 hours ago

Petaling Jaya, Selangor, Malaysia Tapway Full time 60,000 - 80,000 per year

Job Description

  • Vibrant and dynamic work environment
  • Competitive salary
  • Great growth potential in a fast-growing AI and Cloud industry
  • Work location: 1 Utama Mall Shopping Center, Bandar Utama
  • Employment Type: Contract for 1 year with shift rotation (6 days per week)
  • Potential for renewal depending on project basis and performance
  • Project type: ANPR (Automatic Number Plate Recognition)
  • 6 days working with 1 day off (OT will be provided)
  • Morning shift and night shift rotation

Tapway is transforming brick-and-mortar business with end-to-end tracking solutions powered by AI and Big Data technologies.

Thus, we are looking for a Senior Technical Support Engineer to:

  • Oversee ANPR system operations, ensuring smooth functionality of both hardware and software.
  • Act as the primary escalation point for complex technical issues.
  • Coordinate troubleshooting efforts and assign tasks to technical support staff.
  • Liaise with the mall's facility management team and vendors for maintenance and repair schedules.
  • Liaise with Tapway's personnel for knowledge transfer and L3 troubleshooting / rectification
  • Ensure compliance with SLAs, uptime requirements, and incident response times.
  • Provide weekly/monthly reports on system performance, issues encountered, and resolution actions.
  • Conduct training and guidance for junior technical support staff.
  • Document system updates, fixes, and modifications for reference.

Job Requirements

  • Basic knowledge of computer networking and operating systems
  • 1-2 years of experience in technical support fields or project management.
  • Basic software or programming knowledge and basic
    Network configuration
    , such as SQL (optional), IP Networking, IP Camera Setting or
    Linux Operating System
  • Possess good software and hardware troubleshooting skills
    .
  • Must have
    own transport
    to travel to client's sites
  • Must be willing to work on short notice outside of work hours
  • Team player and able to deliver solutions within a tight timeline.
  • Good communication skills in written and spoken English and Bahasa Malaysia.
  • Individual who is passionate, resourceful, self-motivated, highly committed, a team player and able to motivate others
  • An unending willingness to learn
  • Strong leadership qualities
  • Must be willing to work in a highly dynamic and challenging technology company environment.

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