Assistant Manager, Housekeeping
2 days ago
· General
o Ensures all guest requests and complaints are handled appropriately adhering to the hotel's general guidelines for service recovery.
o Ensures all opening and closing duties are implemented in accordance with established standards.
o Conducts daily shift briefings.
o Ensures that all team members under your supervision are well training and productively assigned daily job task.
o Ensures all team members are provided with consistent On-the-job training and other relevant trainings.
o Follows up on work and maintains logbook.
o Knows and strictly follows all established cleaning procedures.
o Prepares all Team Leaders - Room/Public Area/ Laundry assignment sheet.
o Reports Monthly Chemical consumption, Monthly Guest Supplies and Amenities usage.
o Knows how to operate/use available Housekeeping machinery's and chemicals according to established standards.
o Ensures all Front of House and Back of House areas are well maintained, clean and tidy at all times.
o Conducts Quality Room/Public Areas Inspections.
o Maintains proper par stock of inventory items.
o Reports all maintenance deficiencies immediately.
o Assist in other sections of Housekeeping department as and went required based on business needs.
· Rooms
o Coordinates with Front Desk concerning room status and others.
o Ensure the following procedures are implemented according to standards:
-Key Procedure
- DND (Do Not Disturb)/Double Locked
- Baby Sitting
- Room Discrepancy
- Lost & Found
- Room Safety Deposit Box
- Loan Item
- Loss & Breakage
- Pest Control
- Defect Item
o Updates room status into Opera or Hotel's PMS.
o Conducts Linen Inventory in pantry.
· Responds to special requests from guests such as extra bed, baby cot, iron etc.
o Assists where necessary with the making up of rooms and turndown service.
o Coordinates pantry and trolley set-up.
· Linen & Uniforms
o Knows and strictly follows the step-by-step procedure of wardrobe and linen exchange.
o Conducts Linen and Uniform Inventory.
o Checks the condition of all Uniforms and Linen. Repair/discard any damaged Uniforms and Linen.
o Ensures the stock for Uniforms and Linen is adequate.
Ensures regular maintenance of the sewing machine
Job Types: Full-time, Permanent
Pay: RM3, RM4,500.00 per month
Benefits:
- Additional leave
- Health insurance
- Maternity leave
- Meal provided
- Professional development
Work Location: In person
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