Technical Support

2 days ago


Puchong New Village, Malaysia EPS Ventures Sdn Bhd Full time

Location: Puchong, Selangor

Working hours: Mon-Fri, 8.30am - 5.30pm

Contract: 2 years (convertable to permanent)

IT Technical Support Specialists ensure that computer systems and networks function effectively while providing support to end-users. They diagnose and resolve technical issues, maintain hardware and software, and guide users to enhance their overall experience with technology.

Responsibilities

  • Understand and follow the technical support ticketing process and procedures.
  • Complete technical tasks and assignments according to the ticketing system.
  • Track ticket status to ensure SLAs (Service Level Agreements) are met.
  • Prepare daily and detailed technical support reports for customers.
  • Update daily and weekly status reports as required by supervisors or managers.
  • Perform technical fault finding and contribute to root cause analysis and solution implementation.
  • Standby for ad hoc technical support on a rotation basis.
  • Conduct site visits to gather information and assist the Engineering team in preparing solutions and proposals.
  • Perform scheduled preventive maintenance, completing checklists and reports in a timely manner.
  • Complete any other tasks as assigned by the superior.

Requirements:

  • Minimum Diploma in IT, Computer Science or equivalent.
  • 1–2 years of experience providing frontline IT support.
  • Hands-on experience troubleshooting hardware and software issues, responding to support tickets, and documenting issues systematically.
  • Understanding of networking concepts and protocols.
  • Knowledge of hardware components and troubleshooting techniques.
  • Ability to prioritize multiple tasks efficiently to meet SLAs.

Job Type: Contract

Contract length: 24 months

Pay: RM2, RM4,000.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Application Question(s):

  • What is your notice period?
  • What is your expected salary?

Work Location: In person



  • Puchong New Village, Malaysia CODEMAX SDN BHD Full time

    Codemax is the only F&B vertical ERP provider in APAC. With a humbling journey of 10 years, we have helped F&B industry leaders (food manufacturers, F&B chains, International Franchises) to improve their business operations, gain margins, save costs, and achieve high efficiency automation. From our Malaysia HQ, we are now growing outwards to Singapore,...


  • Puchong New Village, Malaysia Arvion Services Full time

    Job Overview: Join a dynamic onboarding team as a Technical Support Executive, where you'll be the first point of contact for clients, providing timely support and solutions through inbound calls and emails. This role offers excellent career growth opportunities and comprehensive training to help you succeed in a fast-paced service environment. What you...


  • Puchong New Village, Malaysia Arvion Services Full time

    Job Overview:Join a dynamiconboarding teamas aTechnical Support Executive, where you'll be the first point of contact for clients, providing timely support and solutions through inbound calls and emails. This role offers excellent career growth opportunities and comprehensive training to help you succeed in a fast-paced service environment.What you will...


  • Puchong New Village, Malaysia Bossard (M) Sdn. Bhd. Full time

    Role Responsibilities:Reports to the Engineering ManagerResponsible for issues pertaining to application and product qualityProvide application solutionsProvides pre & post-sales technical and sales support to customersHandles customer highly technical inquiries and complaintsConducts technical presentations to customersConducts technical trainingLiaises...

  • Technical Engineer

    9 hours ago


    Puchong New Village, Malaysia VISKOU TECHNOLOGY SDN. BHD. Full time

    Viskou Technology Sdn Bhd is a fast-growing technology solutions in security surveilliance company based in Malaysia and Singapore. We're expanding our footprint and looking for dynamic and driven sales professionals to join our team in Puchong.

  • Hardware Support

    2 days ago


    Puchong New Village, Malaysia Zeoniq Malaysia Sdn Bhd Full time

    Job HighlightsBased in Puchong, SelangorHands-on experience with POS hardware systemsOn-site & remote support exposureTraining provided (Fresh graduates are welcome)EPF, SOCSO & EIS providedBonus & company tripJob ResponsibilitiesInstall, configure, and maintain POS hardware (printer, scanner, cash drawer, etc.)Troubleshoot hardware and basic system...

  • Application Support

    2 weeks ago


    Puchong New Village, Malaysia Polymorph Recruitment Full time

    Key ResponsibilitiesCustomer Support & TrainingServe as the first point of contact for customers, providing guidance and technical assistance through phone, email, social media, or on-site visits.Conduct system setup, user onboarding, and training sessions to ensure effective utilization of company software.Build sustainable relationships with customers...

  • Technical Expert

    1 week ago


    Puchong New Village, Malaysia R Systems Full time

    A. Main tasks• End-to-end application management (integrate-test-qualify-deploy) in Intune• L3 support activities (major incidents, technical issues faced by users)• Bug analysis/fixes• Feature development when necessary• Contributing to product lifecycle management on local entityB. Deliverables:• App packages/ configured through Intune/WIP/VPN...


  • Puchong New Village, Malaysia IByte Technology Solutions Full time

    Company DescriptionIByte Technology Solutions is a forward-thinking provider of software development, consulting services, and talent acquisition solutions. Our expertise lies in crafting innovative, client-tailored software and ensuring access to top-tier industry professionals. We prioritize excellence not only in technology but also in building the right...


  • Puchong New Village, Malaysia Polymorph Psynergy Full time

    Our client is a leading healthcare technology provider in Malaysia, delivering innovative digital practice management solutions across Southeast Asia. With over 15 years of experience and thousands of clinics supported, the company specializes in clinic management systems, AI-driven patient engagement, and healthcare networking platforms. Built on a...