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Assistant Reservation Manager

2 weeks ago

Petaling Jaya, Selangor, Malaysia Sunway City Kuala Lumpur Hotels Full time 40,000 - 60,000 per year

Company Description:

Sunway Resort Hotel in Selangor, Malaysia is an all-in-one hotel experience with unrivalled access to shopping, dining, and entertainment. The hotel is located only 35 minutes from Kuala Lumpur International Airport and offers leisure and business travelers an authentic Malaysian stay. Guests can enjoy sweeping resort and city skyline views, explore the hotel's connected shopping mall and theme park.

Position Overview:

This role is responsible for ensuring the safety of all guests using our swimming pools and aquatic facilities. Candidates must be proficient swimmers and demonstrate strong awareness and quick response skills.Due to visa limitations, only locals will be considered.

Roles & responsibilities:

Administrative

· Constantly review task processes and staff's productivity in ensuring that work standards are consistently met.

· Handle staff scheduling and administrative report requirements.

· Ensure that all office correspondence is filed accordingly.

· Handle all office supplies and equipment requisition.

· Provide guidance and assistance to Reservations agent in special requests or problem that may arise in the department.

· Handle special projects delegated by Reservations Manager/Director of Revenue

Communication

· Conduct and attend meeting/briefing as required.

· Coordinate reservations requirements and handle inter-department communications.

· Constantly update staff and respective department on status and selling strategies as dictated by the Reservations Manager/Dir. Of Revenue

· Communicate daily pricing strategies to key departments including Reservations, Sales and Front Office.

Room Inventory Control

· Alert the Reservations Manager of any sudden fluctuation in occupancy levels in any of the 5 properties.

· Implement inventory control and selling strategies as dictated by the Reservations Manager/Dir. Of Revenue

· Manage group reservation activity (group block) and monitor cut-off dates.

· Handle overbooking situations and arrange alternative accommodations (farm outs).

· Monitor deadlines for group blocks and ensure rooming lists are received on time.

· Review all arrivals during tight periods to minimize unexpected "wash" or attrition.

Revenue Management

· Monitor call handling so that opportunities in upselling are maximised

· Closely monitor tight dates and give recommendations to Reservations Manager/Dir Of Revenue on yield opportunities.

· Assist Revenue Manager in generating Daily and Weekly Reports.

Sales

· Work closely with Sales Personnel to understand company and travel agent profile

· Build good business rapport with all potential clients/secretary of company and travel agents

· Perform telemarketing whenever necessary

Qualifications:

· Possess a minimum Diploma in Hotel Management or 1-year experience in similar capacity

· Must be conversant in both English and Bahasa Malaysia

Experience:

· Minimum of 1-year experience in a busy hotel reservation department

· Knowledge of Opera hotel system

Skills:

· Quality and accurate work is produced

· Duties performed efficiently

· Good customer relations with clients and colleagues

· Maintains pleasant and courteous attitude at all times

· Ability to supervise and delegate with respect

Job Type: Full-time

Benefits:

  • Dental insurance
  • Health insurance
  • Maternity leave
  • Meal provided
  • Opportunities for promotion

Ability to commute/relocate:

  • Petaling Jaya: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person