Duty Manager

9 hours ago

Sepang, Selangor, Malaysia Plaza Premium Lounge Full time 20,000 - 35,000 per year

· To supervise the entire lounge operation on the day-to-day basis.

· To monitor system implemented and regulatory requirements are conducted in a consistent manner.

· To coordinate with the other supervisors on all operational matters.

· To brief each other on matters on their respective shift, or assignment to be carried out which would cascade to the next shift.

· To brief, orientate and train new staff.

· To ensure that consistent services are render and maintain at the lounge.

· To train, in accordance with the guidelines, all new CSO. To supervise all CSO, trainee/students and housekeepers.

· Staff grooming check before commencement of each shift, i.e. uniforms, nails, shoes, nametags, hair, etc.

· To manage staff overtimes requirement or recall for duty on their days off (if required).

· To check and ensure all Daily Management Report (DMR) figures are correct and email before 10am daily basis.

· To ensure that all equipment, computers, systems, etc. are in good working order and reading materials, magazines, newspapers are adequately supplied and placed.

· To control and monitor "Lost and Found" items.

· To monitor the work schedule of Housekeepers.

· To check and ensure all lounges cleanliness are in accordance to standards.

· Must be familiar with the flight schedules on customer airlines using the lounge.

· Must have good knowledge in general information of the airport, i.e. facilities available, transportation services (train and buses), directions to departure gates, etc.

· Must be well verse with the different currency conversion rates.

· To prepare staff duty roster on a monthly basis.

· To monitor daily man power of individual lounges.

· To carry out or delegate staff for meet and greet services whenever required to.

· To train the rest of the CSO on the use of computers and how to assist passengers when they require assistance.

· To take initiative to identify areas for improvement and participate in continual improvement activities.

· To undertake other jobs assigned by superior from time to time.

Job Type: Full-time

Pay: RM2, RM3,500.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion

Experience:

  • Supervising experience: 2 years (Preferred)

Language:

  • English (Required)

Work Location: In person

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