IT Technical Management
22 hours ago
Job Responsibilities:
1. Service Exception Identification & Resolution
- Monitor daily after-sales technical service operations, identify anomalies, and drive timely resolutions.
- Analyze recurring or repeated service cases to uncover root causes, implement solutions, and improve technical performance metrics for after-sales service.
- Develop and issue technical and safety-related standards and procedures, ensuring strict compliance across all service operations.
2. After-Sales Technical System Development & Talent Training
- Establish and refine processes for engineer development, including certification and onboarding standards.
- Assess the competencies of service engineers across different product lines, providing targeted training and advancement programs to meet business needs.
- Continuously enhance training models, strategies, and workflows to improve both efficiency and quality of technical training.
3. Continuous Optimization & Self-Sustaining Technical System
- Regularly review and evaluate internal technical capabilities, formulate improvement strategies, and ensure effective implementation.
- Enhance engineer team performance and skills through structured assessments and continuous development initiatives.
- Improve the overall technical framework by managing support, monitoring, standards, and training, while advancing the establishment of a self-sustaining internal technical management system.
Basic Job Requirement:
- Bachelor's degree or above in Information Technology or related fields (Electronics, Telecommunications, Computer Science, Automation, etc.).
- Experience in IT technical support, technical management, or project management.
- Familiarity with general-purpose servers, AI servers, and related technical knowledge, with proven project management capabilities.
- Strong learning ability, proficiency with tools, excellent communication and coordination skills, customer service mindset, ability to develop standards, and service management expertise.
- Ability to communicate proficiently in both Mandarin and English
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