customer service executive

2 days ago


Bintulu, Sarawak, Malaysia DESTINY HOLDINGS (M) SDN BHD Full time 30,000 - 50,000 per year

Job description

About the role

We are seeking a highly motivated and customer-focused Customer Service Executive to join our team, a leading freight/cargo forwarding company based in Bintulu, Sarawak. In this full-time position, you will be responsible for providing exceptional customer service and support to our clients, ensuring their logistics needs are met efficiently and effectively.

What you'll be doing

  • Responding to customer inquiries and requests in a timely and professional manner, via phone, email, and other communication channels
  • Assisting customers with the coordination and tracking of their freight/cargo shipments
  • Providing updates and resolving any issues or concerns that arise during the shipping process
  • Maintaining accurate records and documentation related to customer accounts and transactions
  • Collaborating with internal teams, such as operations and logistics, to ensure seamless service delivery

What we're looking for

  • 2 years of experience in a customer service or client-facing role, preferably within the freight/cargo forwarding industry
  • Strong communication and interpersonal skills, with the ability to interact with customers in a polite, friendly, and professional manner
  • Preferably multilingual (BM, BI and Mandarin) speaker
  • A keen eye for detail and the ability to maintain accurate records and documentation

Job Types: Full-time, Permanent

Pay: RM2, RM3,200.00 per month

Benefits:

  • Free parking
  • Opportunities for promotion
  • Professional development

Work Location: In person



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