Floor Captain

22 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia JEV Management & Trading Full time 62,400 - 78,000 per year

Role Overview

The Floor Captain is the key leader who ensures the entire immersive dining show runs smoothly.

You are the one who controls pacing, communication, and coordination between performers,

service team, and kitchen — making each show flow seamlessly.

This is not a traditional restaurant captain role, and not a backstage stage manager.

It is a front-of-house show operations leadership position.

Key Responsibilities

  • Oversee the full flow of each show from guest arrival to curtain call
  • Coordinate real-time communication between:
  • Performers
  • Kitchen dish-out timing
  • Service team
  • Ensure 2 shows per day run on schedule and without interruptions
  • Conduct pre-show briefings to confirm cues, spacing, and assignments
  • Monitor and maintain floor atmosphere and guest experience
  • Guide performer entry and exit movement patterns (no performing required)
  • Manage guest pathing to ensure safety and smooth performer interactions
  • Make quick on-the-spot adjustments when timings shift
  • Resolve guest issues professionally while maintaining show mood

Knowledge and Skill Requirements:

  • Experience in events operations / hospitality / theater coordination / banquet execution
  • preferred
  • Strong leadership presence — can hold the floor confidently
  • Clear communicator who can give direct, calm instructions
  • Able to stay collected during fast-paced and changing environments
  • Detail-oriented with strong situational awareness
  • Comfortable working with a multicultural team (Malay / Chinese / Indian cast & crew)

Work Schedule

  • Full-time only
  • 5–6 working days per week
  • Daytime preparation + Evening performance operations (2 shows/night)
  • Additional allowance for peak season or special events

Job Type: Full-time

Pay: RM4, RM6,500.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Work Location: In person

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