Customer Experience Support

8 hours ago

Shah Alam, Selangor, Malaysia MacGregor Full time 30,000 - 60,000 per year
MacGregor – Let's shape the future together

At MacGregor, we are global leaders in innovative cargo-handling solutions and services for maritime industries. We pride ourselves on delivering high-quality spare parts and exceptional customer service to our clients worldwide. Our Spare Parts Team plays a crucial role in ensuring the satisfaction of our customers, maintaining their trust, and supporting the operational efficiency of their vessels.

As a Customer Experience Support, you will play a key role in supporting the Customer Experience team, ensuring day-to-day operations run smoothly and efficiently. By coordinating processes, assisting with service delivery, and helping streamline workflows, you'll contribute directly to creating a seamless and exceptional experience for our customers.

This position is part of our Global Services Division. Reporting directly to the Customer Experience Team Leader. This position is based in Malaysia

More tasks and responsibilities
  • Assist to update the order status for backlog and leaver's orders in the ERP SalesForce platform.
  • Assist in straight forward order processings.
  • Assist in checking New Claims backlog and follow up.
  • Daily RFQ assignments to the responsible CXs from CX APAC shared emails
  • Assist to upload QTs to customers' portals
  • Assist in checking OB backlog, for ready orders on a daily basis.
  • Assist in NT creations in absence of CX members
  • Any ad-hoc tasks or support as required by the Line Manager

By joining our team, you will get the opportunity to be involved in interesting and varied work in an international, dynamic and multidisciplinary environment. With us you will be part of a collaborative working culture with challenges and opportunities to further develop yourself professionally.

What you'll need to succeed
  • Diploma or above with five (5) years clerical experience.
  • Attention to detail, strong communication skill, service minded and can carry out jobs independently.
  • Proficiency in Google office applications (Docs, Sheets).
  • Can carry out multi-tasks & deliver on time.
  • Fluency in English, both spoken and written.
  • Familiarity with the SAP, CRM systems and Salesforce will be a plus
Why MacGregor?

Our people are behind every success. People create the technology and product lifecycle solutions that make us great, our people are the ones who innovate, and people drive our business forward. With us you will be part of an international collaborative working culture with challenges and opportunities to further develop yourself professionally. We enable sustainable global maritime operations by maximizing efficiency in cargo and load handling.

Values guide our work

  • Integrity steers all our thinking, behaviour and the relationships with our customers and other stakeholders
  • Quality is valued in our processes, products and services and helps to improve our customers' performance and our own competences
  • Safety is essential in everything we do

MacGregor is an equal opportunity employer. We recognise that diversity is key to our continued success, and strive to maintain a fair and equitable recruitment process for all applicants.

Additional information

Kindly note that we will only review CVs and applications submitted in English through our recruitment portal.

If you are ready to step into an exciting new role where you can make a significant impact and contribute to the success of MacGregor, apply today

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