Sales Manager

About Capromax Sdn. Bhd.

Capromax Sdn. Bhd., a subsidiary of Esprit Care Sdn. Bhd. is one of Malaysia's leading distributors of empty hard gelatin and HPMC capsules serving the pharmaceutical, nutraceutical, and herbal industries. Our strong partnerships with global capsule manufacturers and our dedication to product quality, service excellence, and innovation have earned us the trust of many leading healthcare brands across Malaysia and the region.

We are seeking a highly motivated and results-driven Sales Manager to lead the growth of our Capsule Division and strengthen Capromax's market leadership.

Key Responsibilities

1.Sales & Business Development

• Identify, develop and secure new business opportunities for capsule products (empty hard gelatin and HPMC) in the pharmaceutical, nutraceutical and herbal industries.
• Develop and execute sales and marketing strategies to achieve targets, and collaborate with internal teams (technical, logistics, regulatory, procurement) to ensure smooth order fulfilment and customer satisfaction.

2. Customer Management

• Serve as the primary liaison for existing and new customers.
• Maintain and strengthen long-term customer relationships through consistent communication and excellent service.
• Handle all customer inquiries, quotations, and commercial negotiations effectively

3. Forecasting & Planning

• Prepare monthly and quarterly sales forecasts and order projections.
• Analyze market trends, customer demand, and inventory flow to guide production and procurement planning.
• Track sales performance and ensure alignment with budgeted targets.
• Provide timely and accurate sales reports and recommendations to management.

4. Market & Competitor Analysis

• Collect and analyse market intelligence, competitor activities, and customer feedback to strengthen sales strategies.
• Recommend pricing adjustments, product positioning, or promotional initiatives based on market conditions.
• Keep abreast of industry developments, customer needs, and emerging trends in the capsule and supplement sectors.

5. Innovation & Strategic Contribution

• Propose innovative ideas to enhance sales performance, marketing campaigns, and customer engagement.
• Explore potential business collaborations or product expansions to sustain Capromax's competitive advantage.
• Contribute to the development of long-term business strategies and market expansion plans.

6. Administrative & Reporting

• Maintain up-to-date and accurate customer records, pricing databases and sales documentation.
• Prepare and submit regular sales reports, forecasts and pipeline updates to management.
• Ensure compliance with company policies, code of conduct and operational procedures.

Requirements

• Bachelor's Degree in Food Science, Chemistry, Pharmacy, or a related field.
• Minimum 3–5 years of experience in B2B sales, preferably within the pharmaceutical ingredients, herbal and nutraceutical ingredients, or food ingredients.
• Strong business acumen with proven ability to identify market opportunities and achieve sales targets.
• Excellent communication, negotiation, and presentation skills.
• Results-oriented, self-motivated, and able to work independently with minimal supervision.
• Proficiency in Mandarin and English (spoken and written) is essential for effective communication with Mandarin-speaking clients and partners.
• Computer literacy in Microsoft Office (Word, Excel, PowerPoint).
• Possess a valid driving license and own transport.

Why Join Us

• Opportunity to represent a well-established brand in Malaysia's pharmaceutical, herbal, and nutraceutical supply chain.
• Career development opportunities within a leading regional healthcare manufacturing and distribution group.