Operation Executive

7 hours ago

Sarawak, Malaysia CHAGEE (M) SDN. BHD. Full time 40,000 - 60,000 per year

Responsibilities:

  • Store visitation and daily operations

  • Conduct thorough outlet walk-throughs and operational observations. Ensure equipment and outlet are compliant with SOP standards.

  • Verify POS updates, marketing promotions, new product launches, and display accuracy. Ensure online devices, memos, menus, and bunting/vacancy posters are current.
  • Monitor outlet staffing, grooming, scheduling, labor costs, and overtime.
  • Conduct outlet meetings and briefing on sales, P&L performance, QAQC audits, customer feedback, staff progress, marketing campaigns, team behavior, and leadership skills.

  • Operational Audit & Compliance

  • Conduct internal cash audits with appropriate witnesses. Reconcile cash sales, bank-in amounts, voids, and outstanding balances.

  • Review inventory control, wastage, stock book accuracy, and CGC documentation. Ensure weekly stock takes (every Monday) are completed correctly.
  • Conduct internal QAQC audits during each visit and report to AM.
  • Assist with on-the-job training and facilitate ongoing training and refreshers for all levels of outlet staff align with AM guidance.

  • Customer Service & Maintenance

  • ddress customer feedback and internal store issues.

  • Monitor staff behavior and professionalism (e.g., body language, phone use, food hygiene).
  • Evaluate service speed and food/meals preparation time.
  • Monitor and report maintenance issues

  • Planning & Performance Analysis

  • Identify and address both internal and external factors affecting outlet performance.

  • Optimize workflows, manage deadlines, and support people's development.

Requirements:

  • Diploma/Certificate/STPM/SPM or any related field
  • Strong organizational and multitasking skills.
  • Excellent communication and interpersonal abilities.
  • Ability to work under pressure in a fast-paced environment.
  • Prior experience in F&B industry is preferred.

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