Manager, FCSO Data Quality

Job Summary
Data Quality (DQ) Analyst are responsible for ensuring the overall health of the data ecosystem and the quality of data within it. Through their in-depth understanding of the data and requirements of downstream consumers, they define (and constantly refine) data quality controls and reports. DQ Analyst track and manage DQ issues and work to prevent them from impacting day to day activities more than necessary. They will work closely with:

• FCSO Data Managers, who define the team's business requirements, objectives, strategy and priorities
• FCSO Data Specialist, who help to define solutions to DQ issues if they arise due to internal logic limitations
• FCSO Data Engineers, who design and implement the required data quality controls
• Downstream Process Owners, who must be aware of and understand any data quality issues
• Upstream data teams, who may need to take remedial action to solve data quality issues within their datasets / processes

DQ Analyst review the output of controls on a day to day basis and must respond quickly and appropriately to any issues that arise. Having identified an issue, they will engage the necessary stakeholders to manage the impact and define a path to resolution. DQ Analysts should have a careful attention to detail, but also be able to think strategically about the impact of any failures and make recommendations about the best course of action.

Key Responsibilities
Strategy

• Data Quality (DQ) Analyst will be responsible to support FCSO data strategy & vision.

Business

• Data Quality (DQ) Analyst are responsible for ensuring the overall health of the data ecosystem and the quality of data per bank's data quality management standard within FCSO processes defined in enterprise operation risk platform.

Processes

• This role is specific to Alert / Case System ECM / CERS. DQ Analyst track and manage DQ issues and work to prevent them from impacting day to day activities more than necessary. They will work closely with:
• FCSO Data Managers, who define the team's business requirements, objectives, strategy and priorities
• FCSO Data Specialist, who help to define solutions to DQ issues if they arise due to internal logic limitations
• FCSO Data Engineers, who design and implement the required data quality controls
• Downstream Process Owners, who must be aware of and understand any data quality issues
• Upstream data teams, who may need to take remedial action to solve data quality issues within their datasets / processes
• DQ Analyst review the output of controls on a day to day basis and must respond quickly and appropriately to any issues that arise. Having identified an issue, they will engage the necessary stakeholders to manage the impact and define a path to resolution. DQ Analyst should have a careful attention to detail, but also be able to think strategically about the impact of any failures and make recommendations about the best course of action.

Responsibilities For FCSO Data Quality Manager

• Day-to-day oversight of Data Quality controls, managing any issues in a timely and thorough manner
• Identify the root cause of data quality errors and make recommendations for long-term solutions, after working with support teams to make tactical resolutions
• Determine the business impact for any data quality issues and ensure these are well communicated downstream
• Define control requirements and constantly seek to enhance these
• Identify patterns in data quality issues and look for opportunities to address these strategically
• Independently analyze, query and manipulate data to uncover unknown or hidden issues missed by pre-defined controls

Qualifications For Data Quality Manager

• Experience in managing sophisticated and stringent data quality control processes, including managing of DQ dashboards and handling remediation tasks
• Competence with data profiling tools and methodologies (SQL at a minimum), with a preference for dedicated and sophisticated exploratory data analysis tools such as Dataiku, Tableau &Python.
• Good understanding of data models and the ability to navigate across multiple layers of transformation to understand the root cause of DQ issues.
• Good functional understating of critical data elements defined for Transaction monitoring/Name Screening/Trade Finance Operations.

People & Talent

• Experience in managing and leading sophisticated and stringent data quality control processes, including managing of DQ dashboards and handling remediation tasks
• Competence with data profiling tools and methodologies (SQL at a minimum), with a preference for dedicated and sophisticated tools such as Paxata or Tableau
• Good understanding of data models and the ability to navigate across multiple layers of transformation to understand the root cause of DQ issues
• Experience of performing root cause analysis on internal data and processes to answer specific business questions and identify opportunities for improvement
• Strong technical communication skills such that both technical and non-technical can quickly and easily understand the nature of errors

Risk Management

• Data Quality (DQ) Analyst are responsible to identify, assess, monitor and mitigate DQ risks arising due to poor data quality for all FCSO processes.

Governance

• Data Quality (DQ) Analyst are responsible to provided all necessary support to FCSO data governance team.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• FCSO business process owners/ DQ Risk Frame work Owners/ Risk Owners ,Process Technology, Audit and Assurance Teams

Other Responsibilities

• Embed Here for good and Group's brand and values in [India / Risk Management ]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats);

Skills And Experience

• Data Analytics
• SQL
• Stakeholder Communication
• Knowledge onTrade and Security Service AML
• DQMS and DQMF

Qualifications
Education

• Degree or above in Information Technology, Computer Science or equivalent
• Excellent verbal and written communications skills
• Good knowledge of release process and control procedures.
• Strong experience in dealing with geographically diverse teams globally

Languages

• English

Competencies
Action Oriented

Collaborates

Customer Focus

Gives Clarity & Guidance

Manages Ambiguity

Develops Talent

Drives Vision & Purpose

Nimble Learning

Decision Quality

Courage

Instills Trust

Strategic Mindset

Technical Competencies: This is a generic competency to evaluate candidate on role-specific technical skills and requirements

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer
In line with our Fair Pay Charter,
we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments
Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website