Front Office Executive

JOB DESCRIPTION

• Delivers the basic standards and provide exceptional guest service at all times.
• Maintains positive guest and colleague interactions with good working relationships.
• Meets and greets all guests and assists with registrations.
• Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.
• Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.
• Register hotel's guests in accordance with Front Office policies and procedures.
• Understands rate structure and promotional rates available.
• Be familiar with the hotel's products and services and policies.
• Ensure all complaints and requests are immediately resolved and follow through with relevant supporting departments.
• To be responsible for the assignment and blocking of rooms for arriving guests, especially VIPs and groups. Ensuring all allocated rooms is assigned according to requirements and to ensure no double allocation.
• Ensures that all rooms are pre-blocked accordingly to arrival time and housekeeping is informed.
• Ensure welcome cards and keys for arrival FIT guests are being prepared.
• Works closely with Housekeeping and Engineering Department to ensure that rooms are blocked accordingly for maintenance.
• Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Constantly check on all forms of correspondences, such as messages / mails / parcel are promptly delivered.
• Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.
• Maintains the Daily Log Book by ensuring any unusual happenings, incidences and all important pending matters are recorded and follow through.
• Maintains sufficient stock of all supplies, such as printing materials, forms and stationeries. To initiate replenishment as and when deem necessary.
• Assists the Duty Manager in efficiently managing the department to provide a courteous, professional, efficient and flexible service at all times.
• Liaises with Housekeeping and other related departments on daily operation.
• To update and maintain efficiently the current room status and to inform the Duty Manager, should their attention are needed.
• Ensures that all guest information and documents are being handled in a proper manner to protect the confidentiality of guest information.
• To ensure that guest's room number is not given to unauthorised person as to ensure maximum security for the in-house guests.
• To coordinate with Housekeeping department to solve room discrepancies.
• To be able to propose and initiate better procedures of performing operation tasks.
• Ensures the strict control of room keys.
• Reports "Lost and Found" items.
• To be familiar with the Front Office computer system and coordinate with IT Manager with periodical system maintenance.
• Responds to changes in the Front Office function as dictated by the industry, company and hotel.
• Carries out any other reasonable duties and responsibilities as assigned.

JOB REQUIREMENTS

• Minimum SPM or Diploma in Tourism Management.
• Excellent communications skill for both written and verbal. Multiple language skills are preferred.
• Able to work under pressure.
• Self-starter, results oriented and also a team player.
• Pleasant personality with good organisational skills.
• Good problem solving skills.
• Independent and self-motivated with good communication, presentation and interpersonal skills.

Job Type: Permanent

Salary: From RM2,500.00 per month

Benefits:

• Meal provided
• Opportunities for promotion

Schedule:

• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Rotational shift
• Weekend jobs

Application Question(s):

• What is your current salary ?
• What is your expected salary ?

Experience:

• Hotel Front Desk: 2 years (Preferred)

Language:

• Bahasa (Preferred)
• English (Preferred)

Job Type: Permanent

Pay: From RM2,200.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Parental leave

Experience:

• Front desk (Hotel): 2 years (Preferred)

Work Location: In person