Customer Success Executive

15 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia OR Technologies Sdn Bhd Full time 60,000 - 120,000 per year

ORTech: Your Path to Data-Driven Success

Join OR Technologies Sdn Bhd (ORTech), a leading Analytics Engineering company revolutionizing the way organizations leverage data. We're seeking talented individuals to join our team and help us empower clients with actionable insights.

As a data-centric organization, we specialize in:

  • Data Engineering and Data Lakehouse Implementation
  • Data Management and Governance
  • Data Insights and Analytics
  • AI and Machine Learning

Our expertise extends to cutting-edge platforms like Alteryx, Tableau, Dremio and Cloudian. If you're passionate about data, innovation, and driving business outcomes, we invite you to explore our career opportunities.

Location:
 Menara Uncang Emas, Kuala Lumpur

Responsibilities

  • Serve as the primary point of contact for assigned customers to ensure satisfaction with ORTECH's analytics, AI, and data engineering solutions.
  • Monitor customer software license expiry dates through partner/vendor portals or internal tracking systems and manage the renewal process.
  • Coordinate with Finance/Admin to issue invoices, process renewals, and follow up on payments to ensure timely settlement by customers.
  • Maintain accurate customer records, renewal tracking logs, and communication history.
  • Build strong, long-term relationships with customers to encourage ongoing adoption and retention of ORTECH's solutions.
  • Conduct regular account reviews with customers to understand evolving needs and identify opportunities for upselling or cross-selling.
  • Track customer usage and adoption metrics, flagging risks of low engagement to relevant teams for proactive action.
  • Coordinate with Solution Engineers and Trainers to schedule customer onboarding, training sessions, and enablement workshops.
  • Document customer feedback and work with internal teams to improve products, services, and customer experience.
  • Support proposal follow-ups, contract renewals, and tender-related customer documentation when required.
  • Maintain familiarity with ORTECH's portfolio (Alteryx, Tableau, Dremio, Cloudian, AI/LLM inference, graph analytics) to assist customers in achieving maximum value from their investments.

Requirements

  • Degree/Diploma in Business Administration / Management, Entrepreneurship / Innovation Management, Marketing, Communications / Public Relations, International Business, or a related field with a CGPA of 3.0+
  • Fresh graduates with strong communication and organizational skills are encouraged to apply
  • Excellent interpersonal and relationship-building skills
  • Strong organizational skills and attention to detail
  • Ability to communicate technical value propositions in business-friendly terms
  • Comfortable using web portals, spreadsheets, and CRM systems for tracking and reporting

Additional Points

  • Experience with analytics platforms is an advantage
  • Knowledge of CRM tools (e.g., HubSpot, Salesforce, Zoho) is beneficial
  • Familiarity with government or enterprise project environments is a plus

What We Offer:

  • Competitive salary and benefits package
  • One-year contract position with potential for permanent placement
  • Opportunity to work closely with customers on analytics and AI adoption initiatives
  • A collaborative and supportive work environment

Career Growth Path

At ORTECH, we offer clear career progression:

  1. Senior Customer Success Executive
     – managing high-value accounts and overseeing renewals.
  2. Customer Success Manager
     – leading customer success operations.
  3. Head of Customer Experience
     – shaping retention and engagement strategies company-wide.

Employment Type:

  • One-year contract position with the potential for permanent placement.

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