Fleet Operations Branch Officer

8 hours ago

Sepang, Selangor, Malaysia Mayflower Car Rental Sdn Bhd Full time 40,000 - 60,000 per year
Summary:

The Fleet Operation Branch Officer supports daily car rental & leasing operations, ensuring smooth vehicle check-in/out, maintenance coordination, and inter-branch transfers. The role focuses on timely vehicle availability, customer service excellence, safety compliance, and overall branch efficiency.

Job Description:

Fleet & Operations Management

  • Manage daily vehicle availability, check-out, and return processes.
  • Handle vehicle check-in/check-out activities at the branch.
  • Maintain an accurate and updated daily vehicle inventory list.
  • Arrange and coordinate vehicle inspections, including scheduling appointments and dispatching vehicles for inspection.
  • Coordinate repairs or arrange replacements for damaged vehicles.
  • Liaise with workshops for regular maintenance and repairs.

Customer Service & Relationship Management

  • Deliver consistent, high-quality customer service across all touchpoints.
  • Assist customers in selecting suitable vehicles based on their needs and preferences.
  • Handle escalated customer issues with professionalism and efficiency.
  • Support clients referred from HQ or other branches.
  • Build and maintain strong business relationships with customers.

Logistics & Roadside Support

  • Collect and deliver vehicles to/from KLIA1, KLIA2, KL, and other branches as required.
  • Be on standby to provide roadside assistance and support in nearby areas.

Compliance & Safety

  • Ensure vehicles are well-maintained and in excellent condition before customer check-out.
  • Comply with company policies, airport authority requirements, and local regulations.
  • Promote a safe work environment by enforcing safety standards for staff and customers.

Administrative & Coordination

  • Prepare billing documents and ensure timely payment collection.
  • Collaborate with the supervisor to improve operational efficiency.
  • Perform other ad hoc duties as assigned.
Qualifications & Requirements:
  • Minimum SPM / "O" Level qualification in any field.
  • Valid Class D driving license with a clean driving record (must possess own transport).
  • At least 3 years of relevant working experience in Fleet Operations/ Management, preferably in the Car Rental & Leasing or Automotive industry.
  • Strong communication and interpersonal skills.
  • Customer-focused with a professional and service-oriented attitude.
  • Basic knowledge of vehicle maintenance and inspection processes.
  • Physically fit and able to perform outdoor/on-ground tasks.
  • Proficient in using MS Office applications.
  • Willing to work shifts, weekends, and public holidays as required. (on rotation or as required)
  • Location: KLIA T1, Sepang.

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