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Tourism & Culture Officer (Hotel)

2 weeks ago

Johor Bahru, Johor, Malaysia Country Garden Pacificview Sdn Bhd Full time 40,000 - 60,000 per year

Duties and Responsibilities:


• Plan and implement promotional activities to attract both local and international tourists.


• Prepare promotional materials such as brochures, videos, and social media content.


• Participate in tourism fairs, expos, and collaborations with travel agencies.


• Create and improve tour packages (e.g., island tours, eco-tours, mangrove tours).


• Assess potential new tourism attractions in the surrounding area.


• Build partnerships with local vendors and operators (e.g., boats, transport, outdoor activities).


• Coordinate tour schedules and customer bookings.


• Ensure safety, service quality, and customer satisfaction during tours.


• Manage logistics such as transportation, meals, and accommodation.


• Maintain good relationships with Tourism Malaysia, State Tourism Councils, and local communities.


• Organize official visits (e.g., familiarization trips, media visits, influencer collaborations).


• Assist in preparing reports and documentation related to tourism promotions.


• Prepare monthly reports on tourism activities and achievements.


• Manage departmental budgets and customer records.


• Review customer feedback for continuous service improvement.


• Perform any other duties as assigned by superiors.