Regional Sales Support, Cross Border

2 days ago

Subang Jaya Selangor Malaysia Ninja Van Full time $40,000 - $60,000 per year
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. 
Job Responsibilities
  • Manage and follow up on quotation requests for the Sales team.
  • Liaise with OverseaAgents to source competitive costs and provide accurate pricing.
  • Confirm shipments with both clients and the operations team.
  • Client Engagement & Relationship Management.
  • Handle daily client communication, including shipment tracking and feedback resolution.
  • Assist with client enquiries through appropriate escalation or direct support.
  • Coordinate with operations teams to ensure feasibility of service offerings (e.g., shipping timelines, carrier availability, capacity constraints)
  • Conduct post-sale reviews to ensure service alignment with client expectations.
  • Onboarding new clients and ensuring that new clients are onboarded with proper information.
  • Guide & Provide SOPs or next course of action for client to commence shipment.
  • Serve as the key gatekeeper for invoice validation, ensuring billing accuracy.
  • Log and update shipment and deal details in internal systems.
  • Maintain CRM and shipper databases to ensure data accuracy and visibility.
  • Source new leads through cold calling and follow up on potential opportunities from the system or other freight forwarders.
  • Support on weekly and monthly deck preparation.
  • Analyze Sales & Sales support KPIs (e.g., on-time delivery rates, Buying and Selling , conversion rates, lead response times, Number of quotes generated) to identify trends and recommend improvements.
  • Collaborate with sales and operations teams to refine pricing strategies based on seasonal demand, or route efficiency.
Job Requirements
  • Minimum 1-2 years experience in freight forwarding and logistics
  • Strong Data Analytics skills and Google Sheet skills
  • Possess positive and customer centric attitude when interacting with clients
  • Proven ability to multi-task
  • Diploma/Degree in Supply Chain Logistics preferred
  • Experience dealing with G-Suite is a must and preferably inhouse logistics system
  • Excellent communication & presentation skills (written and verbal)
  • Ability to communicate with all levels of the organization
  • Ensures tasks are completed within deadlines with priorities
  • Fluent in English and Mandarin
Submit a job application By applying to the job, you acknowledge that you have read, understood and agreed to our Privacy Policy Notice (the "Notice") and consent to the collection, use and/or disclosure of your personal data by Ninja Logistics Pte Ltd (the "Company") for the purposes set out in the Notice. In the event that your job application or personal data was received from any third party pursuant to the purposes set out in the Notice, you warrant that such third party has been duly authorised by you to disclose your personal data to us for the purposes set out in the the Notice. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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