Retail Store Manager

6 hours ago

Kota Kinabalu, Sabah, Malaysia Adaptive Training & Transformation Full time 40,000 - 80,000 per year

Our client is a multinational group focused on retail of apparel, footwear, consumer electronics, cosmetics & beauty products, home improvement, and baby products. They are currently looking for a
Retail Store Manager with 3-5 years of retail experience to be based in Imago Mall, Sabah.

Customer Focus


• Effective resource planning for customer service


• Ensure regular training of store staff on all aspects of customer service, product knowledge and selling skills


• Implements a high standard of customer focus within the store


• Regularly assesses customer service standards within store


• Create seamless customer service orientation among store employees by ensuring timely and efficient customer service


• Ensure customer needs are met and complaints/queries are resolved in a timely manner


• Provide customer satisfaction by delivering exceptional customer service


• Never say "No" to customer

Sales and Commercial Profit


• Achieve the revenue targets for the store


• Achieve target productivity metric ( sales per person per day, staff per sqft) for the store


• Actively seeks ways to achieve or exceed store sales targets


• Monitor and control expenses ( overtime, local, stock and consumables) through efficient store operations


• Interpret and act on operational profit and sales reports generated through finance and focus on improving under-performing areas


• Monitor sales performance against last year, last week and budget on a daily and weekly basis and to give feedback to managers and also to communicate to staff


• To be well versed with the P&L of the store

People Management


• Ensure store expectations and priorities are communicated to staff


• Review and provide regular feedback on staff's performance against expectations


• Carry out regular and relevant in-store training and enrol staff on relevant Learning and Development courses


• Support induction of new recruits through buddy system


• Monitor staff welfare ( staff accommodation and transport) and facilitate complaint resolution


• Oversee staff development and drive motivation levels of the store associates


• Ensure effective resource planning and succession planning

REQUIREMENTS


• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.


• Minimum 3-5 year(s) of managerial experience in the related field is required for this position.


• Preferably Senior Executives and/or Assistant Manager specializing in Sales – Retail/General or equivalent.


• Strong driver and results driven.


• Excellent time management, multi-tasking and leadership skills.


• Good communication and inter-personal skills.

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