Data Analyst, Customer Service Operations

15 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia OKX Full time 60,000 - 120,000 per year


Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. 

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.



What Do We Expect From You
As a Data Analyst for Customer Service Operations reporting to a Manager, you will play a key role in ensuring smooth and data-driven operations in Global Business Services (GBS), focusing on Customer Service Operations, and cross-functional project impacts. You will analyze patterns in customer interactions, detect emerging issues, and transform operational data into actionable insights that drive strategic decisions. Working cross-functionally, you will support continuous improvement and enable scalable service excellence across the organization.
Key Responsibilities
  • Monitor and analyze customer contact and customer service operations data on a regular basis to identify trends, patterns, and emerging issues.
  • Analyst insights into derive clear and actionable recommendations that support operational effectiveness and business decisions.
  • Leverage tools to investigate anomalies or spikes in customer service metrics; formulate hypotheses and document findings to inform service recovery plans, process enhancements, and issue prevention.
  • Collaborate with cross-functional teams to translate data-driven insights into process adjustments that improve efficiency, reduce repeat contacts, and elevate the customer experience.
  • Partner closely with cross-functional stakeholders to ensure consistency in insights, align on priorities, and support the successful implementation of operational initiatives.
Qualifications
  • Bachelor's degree in Data Analytics, Computer Science, Statistics, or a related field
  • 3 years of experience in operations or customer service analytics within GBS, shared services, or fintech environments
  • Proficiency in SQL, Python and Data Visualisation (e.g., Power BI, Tableau)
  • Strong analytical and critical thinking skills with a data-driven mindset
  • Effective communication skills to distill complex information into simple, compelling narratives
  • Collaborative, solutions-oriented attitude with a passion for continuous improvement
Preferred
  • Familiarity with Zendesk, Salesforce, or other CRM/ticketing platforms
  • Exposure to risk operations, payment issues, or fraud detection processes
  • Knowledge of Lean Six Sigma or continuous improvement frameworks

Perks & Benefits 
  • Competitive remuneration package (Basic Salary + Yearly Bonus).
  • Meal Allowance up to RM 500/month
  • Monthly Team Building
  • RM 3500 Benefits per annum (Training, Wellness & Flexible Benefits)
  • Convenient workplace (5 minutes walk from MRT TRX).
  • Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
  • Employee engagement, recognition and appreciation program.
  • Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.


#LI-ZF1

#LI-ONSITE



Notice: All official OKX vacancies are posted on this site. We are not affiliated with other third-party job boards except , listings on other sites may be inaccurate or outdated. This is the only source of truth for applications.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.

  • Senior Data Analyst, Customer Service Operations

    14 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia OKX Full time $60,000 - $120,000 per year

    Who We AreAt OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking...

  • Manager - Customer Service Operation

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Pinnacle Business Service Full time 80,000 - 120,000 per year

    Company DescriptionFounded in 2020, Tribe Business Services Sdn Bhd emerged with a vision to offer outsourcing services while nurturing a work environment enriched with cultural heritage. Specializing in diverse services, including customer support, IT services, and content moderation, Tribe serves both startups and Fortune 500 companies with bespoke...

  • Senior Master Data Analyst

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full time 60,000 - 120,000 per year

    About The CompanyWe are a leading shared services center based in Kuala Lumpur, providing world-class finance and customer service support across the Asia-Pacific region. Our mission is to be a benchmark for excellence, driven by innovation and an unwavering commitment to our internal customers and partners.We are seeking a motivated and detail-oriented...

  • Data Analyst

    15 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Collars Consultancy Pte. Ltd. Full time 48,000 - 96,000 per year

    BENIFITSSalary: MYR 6000 – MYR 8000Work-From-Home (WFH)Leave 44 days per annumJOB SCOPESData & AnalysisExecute SQL queries for product analysis and insights.Design and manage data dashboards (e.g., using Looker Studio).Support data extraction and automation via APIs.Project & Process ImprovementTrack project progress and proactively identify issues for...

  • Data Analyst

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia AvePoint Full time 60,000 - 85,000 per year

    Beyond Secure.AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare, secure, and optimize their critical data across...

  • Data Analyst

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia OCBC Full time 90,000 - 120,000 per year

    WHO WE ARE:As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we're on a journey of...

  • Helpdesk Analyst

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia NTT DATA Full time 60,000 - 120,000 per year

    Req ID: 346367NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Analyst - English and Japanese, to join our team in Kuala Lumpur, Selangor (MY-10), Malaysia (MY). ...

  • Data Analyst

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Ad Astra Consultants Full time 36,000 - 100,000 per year

    Job Title: Data Analyst / Data DeveloperLocation:MalaysiaExperience Required:5–12 YearsJob DescriptionWe are looking for an experiencedData Analyst/Data Developerwith strong hands-on expertise in IBM Datastage, MS SQL Server, and shell scripting. The ideal candidate will be responsible for developing ETL processes, managing SQL-based data operations, and...

  • Senior Data Analyst

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia foodpanda Full time 80,000 - 120,000 per year

    foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock...

  • Research Analyst

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia International Data Group, Inc. Full time 80,000 - 120,000 per year

    Overview:IDC is seeking a Data Analyst to join the Enterprise Infrastructure group. In this role, you will have the opportunity to work on several of IDC's Enterprise Computing programs across Asia Pacific region, including Sever, Storage, Cloud Deployment, AI, Workloads, etc. The ideal candidate will be responsible for conducting comprehensive market...