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Branch Manager
2 weeks ago
Job Summary
We are launching a new, premium scalp treatment salon brand in Malaysia and are looking for a passionate and capable Branch Manager (Salon) to lead one of our pioneer outlets. As part of the founding team, you will oversee all daily operations, manage a team of therapists and consultants, and ensure that every client receives an exceptional and professional experience.
You will report directly to the Operations Manager and play a key role in translating brand values into operational excellence.
Job Responsibilities
- Serve as a trusted advisor by conducting professional consultations to understand customers' scalp and hair needs, recommending suitable treatments and products.
- Deliver excellent customer service and create a positive, memorable client experience.
- Work closely with the store team and supervisors to achieve overall sales and service goals.
- Educate customers on treatment plans, product usage, and aftercare to build lasting relationships.
- Maintain a clean, hygienic, and professional consultation and treatment environment.
- Comply with company standards for health, safety, and service quality.
- Support daily store operations and assist with ad hoc tasks as assigned by Management.
- Coordinate staff rosters, appointment bookings, and treatment schedules to optimize efficiency and client satisfaction.
- Monitor treatment stock levels, ensuring proper inventory management.
- Prepare and submit timely reports on retail performance, staff matters, and operational updates.
- Communicate effectively in English, Bahasa Malaysia, and Mandarin to serve a diverse customer base.
Job Requirements
- Minimum 3 years of experience in the Hair Scalp, Aesthetic, Beauty, or Personal Care industry (Comprehensive training will be provided).
- Service-oriented, self-motivated, and driven to achieve sales targets.
- Strong leadership and people management skills, with the ability to coach, motivate, and lead a team effectively.
- Able to work independently and manage time efficiently.
- Willing to work on retail hours, weekends, and Public Holidays.
Job Types: Full-time, Permanent
Pay: RM4, RM6,500.00 per month
Work Location: In person
