Associate, IT, Support

Company Description

MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG – one of the largest banks in the world with $2.8 trillion in assets – we provide clients access to a range of leading solutions from fund administration, middle-office outsourcing, custody, foreign exchange, trustee services and depository to securities lending and other banking services.

With a diverse and dynamic network of offices across the globe, MUFG Investor Services provides challenging and rewarding careers. We achieve this by offering continuous learning and development, collaborative team work environment, promotion of work-life integration, and exposure to a wide variety of work.

Imagine your future at MUFG Investor Services where you can grow professionally, in a diverse and inclusive workplace that rewards your contribution.

Job Description

Responsibilities for Associate, IT, EUT Analyst:

Key Responsibilities:

• On-site office support - Attendance required Mon- Fri with Shift-Rotation
• Troubleshoot and support End User related issues.
• Provide first-line support for Laptops, PCs, Printers, Office 365, Active Directory, Networking and Ticketing.
• Provide Executive support to Senior Management and be the point of contact on-site for all IT-related matters.

IT services and support activities:

• Troubleshoot and support End User related issues.
• Pick up, acknowledge, and resolve incidents and requests promptly for users working from the office or remotely.
• Thoroughly document all troubleshooting steps and create knowledge base articles of resolutions.
• Prioritise issues and work with Support Team Leads, Application Managers, IT Operations, Vendors, and other teams to resolve issues, minimising escalations.
• Escalate high-priority issues to Support Team Leads and Senior Management.
• Provide first-line support for Laptops, PCs, Printers, Office 365, Active Directory, Networking and Ticketing.
• Assist with onboarding and offboarding new starters, including preparing equipment for new starters and account creation or removal in supported applications.
• Provide Executive support to Senior Management and be the point of contact on-site for all IT-related matters.
• Perform health checks and monitor automated system and application alerts, resolving issues where possible.

Qualifications

You Have:

• A Diploma/Degree in an appropriate IT discipline is preferred.
• Technical knowledge in Windows (10,11, Server), Azure Active Directory, Microsoft 365, Exchange, MS Teams, MDM, MAM, Auto Pilot, Intune, JAMF, Microsoft Virtual Desktop, Citrix XenApp, and Monitoring tools.
• Experience in technical support activities for laptops, desktops, smartphones, telephony, and networking.
• Working knowledge of ITIL processes
• Experience working with IT ticketing systems such as Manage Engine, JIRA Service Desk, or ServiceNow.

Desired:

• Certifications in MCSE, Microsoft 365/Azure, AWS, CCNA and role-based certifications,
• Experience in AWS Cloud platform.
• ITIL Certification

Additional Information

What's in it for you to join MUFG Investor Services?

Take a look at our careers site and you'll find everything you'd expect working with one of the fastest-growing businesses at one of the world's largest financial groups. Now take another look. Because it's how we defy expectations that really defines us. You'll feel that difference in all kinds of ways.  Our vibrant CULTURE. Connected team. Love of innovation, laser client focus.

So, why settle for the ordinary?  Apply now for your next Brilliantly Different opportunity.

We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted.

MUFG is an equal opportunity employer.