Admin Assistant

GB GOLD MALAYSIA

We are looking for a Admin Assistant to join our team.

The Admin Assistant will be responsible for accurately processing daily orders and ensuring process the daily orders timely and accurately.

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Job Responsibility:

Highlight

• Assist with other ad-hoc tasks as and when required by the management.
• Hardworking, responsible, willing to learn, multiple tasks and can work with minimum supervision.
• Willing to learn and take over when superior assign new task to in charge.
• Good working attitude, Positive, and a dependable team player.

Order Processing and Invoicing:

• Assist in processing customer orders, ensuring accuracy in product details, pricing, and shipping information.
• Generate and send invoices, receipts, and order confirmations to clients.
• Processing Customer Invoice & Delivery Order detailed & accurately.

Inventory Management:

• To maintain accurate stock levels of gold items.
• Track and update inventory records, and coordinate with suppliers for timely restocking.

Customer Service Support:

• Provide support to the customer service team by handling inquiries, resolving issues, and ensuring timely responses to customer queries.
• Maintain a professional and helpful demeanor when communicating with customers.

Vendor Communication:

• Communicate with gold suppliers and manufacturers to facilitate smooth procurement processes.
• Assist in negotiating prices, placing orders, and coordinating deliveries.

Documentation and Record-keeping:

• Maintain organized records of product catalogs, supplier agreements, and other relevant documentation.
• Ensure that all paperwork is accurate and up-to-date.
• Maintain a proper and efficient filing system for all our documents according to company procedures.

Sales Support:

• Collaborate with the sales team to provide administrative support, such as preparing sales reports, tracking performance metrics, and updating customer databases.
• Assist in the creation of sales presentations and promotional materials.

Quality Control Assistance:

• Work with the quality control team to ensure that gold items meet established standards.
• Assist in documenting and addressing any quality issues with suppliers.

Packaging and Shipping Coordination:

• Coordinate the packaging and shipping of gold orders, ensuring they are dispatched in a timely and secure manner.
• Monitor shipping logistics and update customers on the status of their orders.

Appointment Scheduling:

• Schedule appointments for clients interested in viewing or purchasing gold items.
• Coordinate with the sales team to ensure availability and smooth customer interactions.

Data Entry and System Maintenance:

• Input and update data in the company's CRM system and other databases.
• Ensure the accuracy and completeness of information to support decision-making processes.

• Assist basic accounting tasks related to daily sales and transactions.
• Support reconciliation of orders and payments using SQL accounting system.
• Ensure all related data is accurate and up to date.
• Help generate simple financial reports as needed.
• Coordinate with the accounts department when required.

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Job Requirements:

• Candidate must possess at least a Diploma or bachelor's degree in business administration or equivalent.
• Minimum 2 years working experience in a related field.
• Possess good communication and coordination skills.
• Has good initiative, follow-up skills, is well-organized and able to work independently in a fast-paced environment.
• Fluent in English and Bahasa Malaysia, preferably
• Computer literate and proficient in MS Office.
• Possess experience & knowledge in software such as Accpac, UBS, SQL is an added advantage.
• Able to start work immediately.
• Fresh Graduates are encouraged to apply.
• On the job training will be provided.

Staff Benefits:

Annual Leave

Performance Bonus

KWSP, SOCSO & EIS Include