Customer Service

2 days ago

Bangsar, Malaysia AP Millennium Consultants Full time 20,000 - 24,000 per year

Job Description:

DUTIES / AREAS OF RESPONSIBILITIES

To handle 999 incoming calls from callers relating to emergency cases, with objective providing

assistant as quickly as possible. To attend the 999 calls according to specified Response Center

practice and procedure. To work to agreed productivity and quality standards (e.g. log in time,

talk time, accuracy)

  1. Inbound Call Handling

  2. Answer and respond to emergency calls promptly and efficiently.

  3. Follow Response Center practices and procedures.

  4. Meet agreed productivity and quality standards (e.g., log-in time, talk time)

2. Quality / Service-Oriented Work Standards

  • Deliver accurate information and solutions with excellent telephone etiquette.

  • Capture and document all relevant customer details accurately in the system.

  • Maintain professionalism and represent the company with integrity.

  • Perform additional tasks as directed by management.

3. Quality of Work & Attitude

  • Be punctual and disciplined in attendance and shift adherence.

  • Comply with leave policies for sick and emergency leave.

  • Exhibit positive workplace behavio

Working Hours: Shift rotation (5 days working, 2 days off)

Location: TM Annexe 2, Bangsar

Basic Salary: RM2,000

Allowances:

  • Perfect Attendance RM350
  • Shift : RM90

Contract: 1 year (renewable)

Requirements:

  • Minimum DIPLOMA (in any field)
  • Proficient in Bahasa Melayu & English
  • Able to work on 24 hours shift rotation

Job Types: Full-time, Contract

Pay: RM2,000.00 per month

Education:

  • Diploma/Advanced Diploma (Preferred)

Work Location: In person

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