Head/Director, Business Operations

Responsibilities:

1. Strategic Business Leadership

2. Lead the business operations division to deliver both revenue and operational excellence.

3. Translate the CEO's strategic vision into actionable business and operational plans.
4. Drive business performance of Executive Education, external examiner engagements, customised programmes, and new commercial initiatives.
5. Identify and develop new business opportunities in Malaysia and the region, including corporate partnerships and international collaborations.
6. Monitor and report on business KPIs, financial targets, and performance metrics to the CEO.

2. Operational Excellence & Quality Management

• Oversee all operational processes to ensure seamless programme delivery, service quality, and client satisfaction.
• Implement and continuously improve operational systems, policies, and procedures to enhance efficiency and scalability.
• Ensure compliance with regulatory, HRD Corp, and internal governance standards.
• Maintain programme quality assurance standards and facilitate post-programme evaluations and audits.
• Champion customer service excellence across all operations and client interfaces.

3.   Financial & Performance Management

• Develop, manage, and monitor budgets, forecasts, and financial performance across business units.
• Ensure revenue targets and profitability goals are achieved through prudent cost management and value creation.
• Lead pricing strategy, cost efficiency, and contract negotiation with partners and clients.
• Oversee HRD Corp submissions, approvals, and financial reconciliations for Executive Education programmes.

4.   Business Development & Client Relationship Management

• Cultivate strong relationships with corporate clients, banks, regulators, and key stakeholders.
• Collaborate with the Business Development & Marketing Division to strategize and execute business campaigns.
• Support the development of new products, programmes, and service offerings that respond to market trends and client needs.
• Represent ABS at external meetings, industry events, and business discussions as delegated by the CEO.

5.   Governance, Risk & Compliance

• Serve as a member of key committees (Tender, Examination, Risk Management, HR Panel) and ensure sound governance practices.
• Oversee contractual, procurement, and compliance frameworks to safeguard ABS's interests.
• Promote risk management culture across operations and ensure adherence to internal controls.

6.   Leadership & People Development

• Provide leadership, direction, and mentorship to managers and staff to foster a high-performance, collaborative culture.
• Drive accountability, innovation, and continuous learning within the operations team.
• Participate in talent development and succession planning within the division.

Competencies/Skills:

• Strategic business acumen with strong financial management capabilities.
• Excellent leadership, interpersonal, and stakeholder management skills.
• Deep understanding of operational processes, programme delivery, and quality control.
• Analytical and data-driven decision-making ability.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office Suite and business productivity tools.
• Ability to develop proposals, contracts, and business reports.
• High integrity, agility, and results-oriented mindset aligned with ABS's GROW values.

Experiences:

• Minimum 15 years' experience in operations, business management, or education, with at least 10 years in senior leadership.
• Proven record in driving operational efficiency, revenue growth, and stakeholder satisfaction.
• Demonstrated success in managing profit-and-loss responsibilities and multi-departmental teams.
• Strong understanding of the training and education industry, particularly in banking and finance.

Qualification:

• Bachelor's degree in Business, Management, Finance, or a related discipline (Master's preferred).

Candidate's Personality & Leadership Profile:

• Confident, proactive, and collaborative leader with strategic foresight.
• High emotional intelligence and adaptability to dynamic environments.
• Motivates and empowers teams towards excellence and accountability.
• Business-minded with a passion for operational innovation and customer satisfaction.
• Upholds professionalism, ethics, and continuous improvement.