MS Engineer

3 days ago

Cyberjaya, Selangor, Malaysia NTT Full time 40,000 - 60,000 per year

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can continue to grow, belong, and thrive.

Your career here is about believing in yourself and seizing new opportunities and challenges. It's about expanding your skills and expertise in your current role and preparing yourself for future advancements. That's why we encourage you to take every opportunity to further your career within our great global team.

Your day at NTT DATA As MS Engineer (L1) - Japanese & English-speaking at NTT DATA, you'll step into an entry-level role where your primary focus will be providing managed services to ensure our clients' IT infrastructure and systems remain operational. Your day will involve proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively.

You'll monitor client infrastructure and solutions, catching errors before or as soon as they occur. Your role will involve investigating first-line incidents, understanding their root causes, and following approved procedures for request fulfilment. Whether it's providing telephonic, ITSM ticket or chat support, executing maintenance activities like patching and configuration changes, or ensuring smooth shift handovers for continuous service, your efforts are all about maintaining high standards of service quality.

You'll also identify opportunities for optimization, whether it's reducing common incidents or finding automation possibilities for request fulfilment, incident resolution, and process improvements. Your role may occasionally extend to supporting project work and disaster recovery functions and tests, contributing to our broader goals and ensuring we're always ahead of the curve.

Throughout your journey with us, you'll ensure that incidents and requests are resolved efficiently and comprehensively, escalating when necessary. You'll also help update existing knowledge or to share valuable insights, ensuring we continuously learn and improve.

Job Responsibilities:

  • Provide first-level support for hardware, software, and network-related issues to end users.
  • Assist in the installation, configuration, and maintenance of end-user computing devices and software.
  • Provide support to end users on various IT systems and applications.
  • Troubleshoot and resolve technical problems with desktops, laptops, printers, mobile devices, and other peripherals.
  • Monitor and manage alerts for network and server performance, ensuring issues are resolved promptly.
  • Coordinate troubleshooting procedures with customers, system/network vendors, and network carriers.
  • Receive and execute Service/Change Requests as per company and/or customer defined rules and procedures.
  • Document and track all support requests and incidents in the company's ticketing system.
  • Collaborate with other IT teams to escalate and resolve complex issues.
  • Maintain up-to-date knowledge of company products, services, and IT infrastructure.
  • Recommend procedure modifications or improvements to streamline support processes.
  • Perform other job-related duties as assigned to support the IT department.

Requirements:

  • Diploma/ degree holders preferably in IT/ Computer Science - open to consider fresh graduates
  • Bilingual proficiency: Japanese & English (speaking, reading, writing)
  • Japanese: minimum JLPT N2 level OR Business Japanese Language Proficiency Test (BJT) level 3
  • English: Business level, familiar with business email writing
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong analytical and problem-solving abilities.
  • Must be flexible to work in rotational shift patterns that may include 8-hour or 12-hour shifts or customized working hours

Workplace type:

Hybrid Working

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today

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