Executive - Key Account (Shipping Industry)

2 days ago

Johor Bahru, Johor, Malaysia CMA CGM Malaysia Sdn Bhd Full time 45,000 - 75,000 per year

You will provide accurate and timely administrative support to the Key Account Manager for a portfolio of customers. The role serves as a liaison between customers, key account management, and trade departments to address and resolve operational matters.

Job Responsibilities:

  • Support Key Account Manager in implementing regional strategies.
  • Ensure optimal customer service and meet assigned KPIs to grow sales and profitability of assigned Key Accounts.
  • Deliver accurate forecasts, budgets, and business reports.
  • Assist with tender processing, price quotes, and rate negotiations.

  • Promote group services such as VAS and cross-sell activities to assigned Global Accounts.

  • Collaborate with the relevant parties to push for the volumes

  • Promote value added services and cross sell products

  • Contribute to dispute resolution with prices and back-offices, perform other related duties as assigned

  • Prepare performance, forecast, budget and other required ad-hoc business reports

  • Analyze data to identify trends, gaps and opportunities

  • Process tender, price quotes and rate negotiations for assigned Key Accounts

Job Recruitments:

  • Diploma or Bachelor's degree in a related field
  • Minimum 2 years of experience in the shipping industry
  • Intermediate proficiency in Excel, PowerPoint, and Outlook
  • Proactive and adaptable to a fast-paced environment
  • Strong interpersonal and communication skills
  • Analytical mindset
  • Problem-solving abilities
  • Ability to work under tight schedules

Location: CMA CGM Malaysia Sdn Bhd, Mezzanine Floor, Bangunan Ang, No. 1, Jalan Jeram, Taman Tasek, 80200 Johor Bahru, Johor.

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