Spa Receptionist

7 hours ago

Bukit Bintang Kuala Lumpur, Malaysia Private Advertiser Full time 20,000 - 25,000 per year

Guest Service & Front Desk Operations

  • Greet guests warmly upon arrival and assist with check-in and check-out for treatments.
  • Provide detailed information on spa services, treatments, promotions, and operating hours.
  • Handle guest inquiries, bookings, and cancellations via phone, walk-in, or online channels.
  • Manage the spa schedule and ensure smooth coordination with therapists on duty.
  • Promote and upsell spa treatments, products, and packages to maximize revenue.

Night Shift Duties

  • Handle late-night walk-in guests and last-minute bookings.
  • Ensure all daily transactions, reports, and records are accurately completed before closing.
  • Maintain cleanliness and readiness of the spa reception, treatment rooms, and common areas.
  • Monitor and report any irregularities, safety, or maintenance issues to management.
  • Assist in end-of-day reconciliation and ensure cash and credit transactions are properly balanced.

Administrative & Communication

  • Record guest preferences and feedback to enhance future visits.
  • Maintain proper stock levels of spa retail items and amenities.
  • Prepare daily sales and activity reports for the Spa Manager.
  • Ensure confidentiality and professionalism in all guest interactions.

Requirements

  • Minimum SPM or equivalent; Diploma in Hospitality or related field preferred.
  • Previous experience in a hotel, spa, or wellness center front desk is an advantage.
  • Excellent communication and customer service skills.
  • Able to work independently with minimal supervision during night hours.
  • Fluent in English and Bahasa Malaysia; Mandarin or other languages an added advantage.
  • Pleasant personality, well-groomed, and service-oriented.
  • Willing to work night shifts, weekends, and public holidays.

Work Schedule

  • Night shift: 5:00 PM – 3:00 AM (subject to operational needs)
  • 2 days off a week

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