Client Support Associate

Note: To be shortlisted, your resume must clearly demonstrate Hindi fluency and hands-on experience in the forex/CFD industry—either as an employee or an active trader. If this is not yet reflected in your resume, please update it or include a cover letter with the relevant details before applying.

About Our Client

Our client, with over 50 years of combined industry experience, the management team are passionate about building a brokerage to compete with the most reputable brands in the industry. We are focused on building our own path, through superior technology and excellent service with a clear understanding of our client s needs. Along with a wide range of available products including Forex, Cryptos, Indices, Shares and Commodity CFDs, we also provide excellent learning resources and market analysis, superfast execution, competitive leverage, and exceptional customer service.

This role is focused on delivering a seamless and positive experience to every client by providing timely, professional, and empathetic support. You'll play a key part in addressing client inquiries, resolving issues, and ensuring overall satisfaction throughout their journey with us. The ideal candidate thrives in a fast-paced environment, values clear communication, and takes pride in creating meaningful client interactions that reflect commitment to service excellence.

Responsibilities

• Manage client interactions through chats, emails effectively and professionally.
• Identify and assess customers needs to ensure high satisfaction.
• Respond to inquiries from new leads and existing clients via phone, chat, and email.
• Provide timely and accurate support within the designated service level.
• Maintain detailed and accurate records of all communications in the CRM system.
• Liaise with other departments to resolve client issues that require further investigation.
• Conduct follow-ups and schedule callbacks to ensure optimal outcomes and satisfaction.
• Adhere to standard operating procedures and protocols.
• Proactively stay informed about financial markets, the FX/CFD industry, and new platforms/products.
• Collaborate with the support team to optimize time, resources, and client feedback management.
• Consistently meet or exceed departmental and individual performance targets.
• Adapt quickly to changing workflows, technologies, and business needs.

Requirements

• Minimum diploma in any field or equivalent working experience.
• Possess at least 2 years of customer service experience is preferred.
• Hands-on working experience in the forex and CFDs industry or as a forex trader.
• Strong verbal and written communication skills in Hindi and English is essential.
• Strong critical thinking and problem-solving abilities.
• Proficiency in Microsoft Office applications.
• Ability to work well under pressure in a fast-paced environment.
• Eagerness to learn about financial markets, the CFD industry, and The Company's platforms.
• Open-minded, collaborative, and committed to long-term career growth and professional development.
• Willing to work in a hybrid arrangement based in TTDI, Kuala Lumpur.
• Flexible with shift schedules, including early mornings, evenings, and weekends.

Compensation:

• Base salary: MYR 4,000 – 5,000 (depending on experience)
• RM 200 travel allowance
• Shift allowance of RM 30 per early morning / noon shift
• Overtime pay
• Weekend pay
• Quarterly KPI bonus in USD
• Annual performance bonus

Why Join Our Client?

• 15+ days annual leave (incl. birthday leave)
• Medical & insurance
• Monthly parking fully covered
• Work-from-anywhere flexibility (up to 4 weeks/year)
• Learning & development access – grow at your own pace
• Free team lunches, stocked pantry, and regular social events
• Employee referral bonuses – bring in talent, get rewarded

Only applicable for the Malaysia office

Job Type: Full-time

Pay: RM4, RM5,000.00 per month

Benefits:

• Free parking
• Health insurance
• Professional development

Application Question(s):

• Please describe your experience in the forex or CFD brokerage industry.

Kindly include whether your experience was as an employee or trader, the companies you were with, your role(s), and the trading platforms you used.

• What is your current total compensation?

Please specify the breakdown, including base salary, fixed allowances, bonuses, commissions, and any other components.

• What is your expected salary in MYR?
• Are you willing to work on rotational shifts?
• What is your current notice period or availability to start?

Language:

• Hindi (Native) (Required)

Work Location: In person