Manager, Security

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JOB PURPOSE

To develop and implement effective strategies and protocols to safeguard the organization against threats, theft, vandalism, and other security risks. This role oversees the administration of physical security, including guarding services, surveillance systems (CCTV and alarms), and access control. The incumbent will also manage insurance renewal and claims, coordinate renovation and relocation projects involving security infrastructure, and ensure compliance with regulatory and internal standards as well as act as department's representative for Compliance and Operational Risks.

KEY RESPONSIBILITIES

1. Security & Risk Management

• Manage the appointment and performance of Security Guarding Services.
• Draft, review, and ensure execution of service agreements for outsourced security services.
• Oversee the installation, maintenance, and urgent repair of CCTV and alarm systems in collaboration with vendors.
• Conduct periodic performance reviews of security services at head office and branches nationwide.
• Coordinate with stakeholders during incidents such as robberies or vandalism.
• Determine and implement security system requirements based on Bank Negara Malaysia (BNM) guidelines and industry best practices.
• Act as Operational Risk Coordinator (ORC) and prepare semi-annual Operational Risk (Op-Risk) reports.
• Provide vendor support for troubleshooting security systems and complete performance matrix reports as required.
• Review and process policy documents, monitors policy schedule and updates policy renewal status.

2. Insurance Program Management

• Manage and execute the annual renewal of the Bank's insurance program, ensuring timely submission and compliance with policy terms.
• Liaise with insurance brokers and underwriters to negotiate coverage, premiums, and policy terms.
• Review and update insurance coverage to reflect changes in the Bank's assets, operations, and risk exposure.
• Identify and assess potential operational, financial, and physical risks across the Bank's operations with collaboration with internal departments to gather data and insights for risk evaluation.
• Maintain a risk register and support the development of mitigation strategies.
• Handle all administrative tasks related to insurance, including insurance claim, filing, and policy tracking.
• Maintain accurate records of insurance policies, claims, and correspondence. Prepare reports and summaries for management review and audit purposes.

3. Stakeholder Coordination

• Coordinate with internal stakeholders to identify and assess risks relevant to their departments.
• Facilitate communication between departments and insurance providers to ensure alignment on risk coverage.
• Support awareness and training initiatives related to insurance and risk management.

4. Contract Management

• Monitor and manage contracts for Security Guarding and CIT services across all locations. Evaluate quotations and organize timely renewal of security service contracts.

5. Customer Service

• Ensure high-quality service delivery to internal and external stakeholders.
• Respond promptly to inquiries and concerns related to security services from branches and other departments.

6. Team Management

• Supervise a team direct report and manage vendor relationships.
• Enforce discipline and ensure compliance with bank policies and procedures.
• Participate in relevant training programs to enhance team capabilities and personal development.

7. Others

• Ensure timely completion of all assigned tasks and projects.
• Maintain accurate and up-to-date documentation, records, and registers.
• Manage document filing and archiving in accordance with guidelines.
• Support renovation and relocation projects, including planning and coordinating the installation of security systems at branches and off-site ATMs.
• Oversee the 24-hour Central Monitoring System (CMS) and ensure synchronization with branch security systems.
• Manage the operation of parking facilities at Menara Affin @ TRX.
• Prepare and manage budgets related to security systems, surveillance, and parking operations.

SKILLS/ KNOWLEDGE

• Bachelor Degree in related field.
• Atleast with a 10 years of experience in related field.
• Any relevant professional certificates in Securities will be an added advantage.
• Excellent decision-making and problem-solving abilities.
• Ability to communicate complex security issues in a clear and concise manner to senior leadership and external stakeholders.
• Expertise in managing and mitigating crisis situations.
• Knowledge of modern security systems, surveillance equipment, and access control technologies.
• Ability to collaborate and communicate effectively across various levels of the organization.
• Proficiency in using standard office software (Microsoft Office Suite, email, etc.), security management software, and basic IT systems.