Duty Manager

2 days ago


Kuching, Sarawak, Malaysia THE CULVERT Full time 48,000 - 72,000 per year
  • Oversee the daily operations of the front office, ensuring exceptional guest experiences and efficient service delivery
  • Manage and coordinate the front desk team, providing guidance, support and training as needed
  • Handle guest inquiries, concerns and requests in a timely and professional manner
  • Liaise with other departments to ensure seamless coordination of guest services
  • Implement and monitor adherence to hotel policies, procedures and service standards
  • Assist with the planning and execution of special events and promotions
  • Prepare reports and maintain accurate records related to hotel operations
  • Contribute to the development and implementation of strategies to drive guest satisfaction and operational efficiency

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