Front Desk Executive

2 days ago


Bangsar Kuala Lumpur, Malaysia Amani Wellness Sdn Bhd Full time 45,000 - 75,000 per year

ĀMANĪ BioHacking Club is seeking a Front Desk - Assistant Manager/Manager to oversee daily front desk operations and ensure a premium wellness experience for our high-profile clientele. This role requires a strong service-oriented mindset, quick-thinking skills, and the ability to create a warm and welcoming atmosphere.

Responsibilities

Member Hosting: Greet & host members; offer brief tours; anticipate needs with discretion.

Front Desk Ops: Manage check-ins, bookings, WhatsApp/calls, payments/POS, receipt issuance, opening/closing.

Experience Standards: Keep the center serene, organised, and guest-ready at all times.

Coordination: Liaise with clinicians/therapists; log and escalate facility/building issues to Duty/Club Manager.

Systems & Admin: Maintain accurate schedules and CRM; prepare concise daily reports and handovers; uphold data privacy.

Requirements
  • Experience: 3–5 years in premium hospitality, wellness/spa, clinic, airline lounge, or luxury retail.
  • Service Persona: Friendly, warm, natural smile; calm under pressure; impeccable etiquette and grooming.
  • Skills: Excellent spoken/written communication; fast, accurate typing; tech-savvy (WhatsApp Business, Google Workspace, CRM/POS).
  • Languages: Excellent English; Bahasa Malaysia required; Mandarin an advantage.
  • Availability: Shifts/weekends/PH on rotation.

Only shortlisted candidate will be contacted



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