Partner Relationship Manager

Global International Brand looking for a driven, goal-oriented and energetic professional to help us continue our steady expansion.

This position offers the flexibility of hybrid mode of working for the BANGSAR/KUALA LUMPUR location while remote working arrangement with a focus on covering the JOHOR and PULAU PINANG region.

Main Duties & Responsibilities

• Develops and implements comprehensive Partner retention strategies in collaboration with the Business Development Officer – Partner Relations to enhance loyalty, minimise churn, and maximise lifetime value
• Serves as the primary point of contact for Partners, fostering strong relationships through regular communication, personalised support, and proactive engagement
• Solicits feedback from Partners on their experiences, preferences, and concerns, leveraging this information to tailor all relevant initiatives and address any issues promptly
• Conducts regular analysis of Partner needs, behaviour patterns, and usage trends to identify opportunities for upselling, cross-selling, or customisation of products/services
• Stays updated on marketing promotions and their terms and conditions offered by the Company, effectively communicating them to Partners
• Monitors Partner satisfaction levels and sentiment indicators, tracking key metrics and KPIs and identifies areas for improvement
• Addresses Partner concerns and resolves issues in a timely and efficient manner, escalating complex or sensitive matters to appropriate channels as needed to ensure swift resolution
• Collaborates with internal teams to ensure alignment on Partner needs and deliver seamless Partner experience
• Conveys Partner requirements to the Business Development Officer – Partner Relations, who in turn is responsible to inform the Partner Relations Platform Engineer for improvements to the Partner Relations platform management system
• Familiarises oneself with the Partner Relations platform to navigate effectively after receiving support from the Partner Relations Platform Administrators
• Stays informed about industry trends, competitive landscape and best practices in Partner retention, continuously seeking opportunities to improve the Company's retention efforts
• Acts in the best interest of the Company at all times and collaborates with the rest of the Partner Relations team to promote the Company's services effectively
• Cultivates and maintains excellent working relationships with other departments, including Dealing, Back Office and Compliance

Job Requirements and Competencies

• BSc Degree in a Business-related field
• At least 2 years of experience in business development roles
• Experience within the financial services industry is considered an advantage
• Fluent speaker with excellent oral and written skills in Malay, English & Mandarin
• Excellent organisational and analytical skills
• Confident, persuasive and ambitious
• Self-motivated
• Strong interpersonal and communication skills
• Ability to work in a dynamic environment and maintain a high-level of organisation
• Ability to work autonomously and under pressure, while maintaining effective communication with team the members
• Dynamic, innovative and target oriented
• Computer literate

Benefits

• Competitive Salary Package. Be remunerated with an attractive basic salary corresponds with your experiences.
• Commission-based Structure.Get the chance to earn more when you achieve more to boost your overall compensation
• Training and Learning Opportunities. Build and polish your skills on personal and professional levels while being guided by experienced colleagues
• Dynamic Team. Dive into a dynamic work culture with a supportive crew of colleagues
• Convenient Mode of Working: Work remotely at the comfort of your own home or any location that suits you
• Career Growth: Opportunities galore for new responsibilities and career advancement within the company
• Medical Benefit. Focus on your career while ensured that your health is being taken care of
• Company Activities.To socialize and strengthen the bond between you and the team members
• Long-term Benefits. As you continue working in the company, the better benefits await you