Assistant Key Account Manager

2 days ago

Sarawak, Malaysia Unilever Malaysia Holdings Full time 40,000 - 80,000 per year

Assistant Key Account Manager at Unilever Food Solutions, Miri & Brunei

Function: Customer Development (CD)

Reports to: Distributor Account Manager, Sarawak & Brunei

Scope: Local (Miri, with cross-border responsibility for Brunei)

Location: Based in Miri, Sarawak (office at distributor's premises); agile/hybrid work arrangement

JOB PURPOSE

This role exists to drive commercial success and market expansion for Unilever Food Solutions in Miri and Brunei. As a key member of the Customer Development team, you will champion growth across both Push (Retail) and Pull (Food Service/Operator) channels, building strong partnerships with top accounts and distributor teams. You'll be empowered to deliver results that matter—growing our brands, strengthening customer relationships, and supporting Unilever's purpose-led, inclusive culture.

KEY RESPONSIBILITIES

  • Manage and grow top accounts in both Push (Retail) and Pull (Food Service/Operator) channels across Miri and Brunei
  • Drive commercial success by increasing outlets, listings, reach, and penetration in assigned markets
  • Achieve monthly and quarterly sellout targets by Net Invoice Value (NIV) and volume (cases)
  • Develop and execute joint business plans with key customers and distributor partners
  • Coordinate menu ideation, new product introductions, promotions, loyalty programs, and regional tactical plans
  • Provide accurate and timely sellout forecasts; analyze data and market trends using Excel, Power BI, and other tools
  • Indirectly manage and coach distributor sales representatives, including route planning and performance tracking
  • Identify and capitalize on new market opportunities to increase market share
  • Ensure strong application of Push and Pull fundamentals in all activities
  • Champion Unilever's winning culture: care deeply, focus on what counts, stay three steps ahead, and deliver with excellence

REQUIRED QUALIFICATIONS

  • Bachelor's degree in any field
  • Minimum 3–5 years' experience in FMCG or food service industry, with proven track record in account management and distributor team leadership
  • Strong analytical and data interpretation skills; proficient in Excel, Power BI, and business presentation tools
  • Excellent communication skills in English; ability to communicate in Mandarin and/ or Malay would be a bonus
  • Valid passport, driver's license, and own transport; willingness to travel (30–50% travel required, including cross-border trips to Brunei and business meetings in other locations)

PREFERRED QUALIFICATIONS

  • Experience in both Push (Retail) and Pull (Food Service/Operator) channels
  • Culinary knowledge or experience in food solutions industry

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