Customer Relation Personnel

10 hours ago


Johor Bahru, Johor, Malaysia Edaran Otomobil Nasional Berhad Full time 30,000 per year

· Ensure all walk - in customers are greeted and assisted pleasantly with their enquiries.

· Attend and provide amicable solution in resolving customers' enquiries and complaint.

· Monitor incoming calls are answered within three rings.

· Provide information on current sales/service promotion of products to customers.

· Monitor and prepare weekly, monthly report to After Sales Manager and Customer Care Department on the follow-up and reminder call status.

· Maintain and update customers' data for sales and after sales department.

· Conduct customer satisfaction survey at branches.

· Assist branch activities in achieving excellent service standard in line with Company's and Mitsubishi Motors Malaysia's (MMM) requirements.

· Prepare "Thank You" letters to customers on new car booking.

· Ensure the cleanliness of the customer's waiting area.

· Perform any other duties that may be assigned by superior and the Company.

Job Type: Full-time

Pay: RM1, RM2,500.00 per month

Work Location: In person



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