Finance Operation Executive

19 hours ago

Greater Kuala Lumpur, Malaysia Randall Full time 60,000 - 120,000 per year
  • Budget at RM5.3k
  • Prefer to have candidate with Payment Services and Card operation (Card Chargeback & Dispute) experience

Operations Executive (Product Support and Services)

We are looking for a proactive and detail-oriented individual to join our Product Support and Services team.

This role offers the opportunity to work closely with fund houses, financial institutions, and internal stakeholders, while

gaining hands-on experience in fund administration and back-office operations within the asset management industry.

Key Responsibilities:

Fund & Bond Onboarding & Setup:


• Manage the complete onboarding process for both funds and bonds onto the platform, ensuring accurate data entry,

proper documentation, and timely lodgment.

Fund Administration


• Verify and maintain the accuracy of fund-related information, including fund prices, income distribution details,

documents, and fund sizes.

Back Office Support


• Provide operational support to external providers by preparing bank reconciliations, validating system-generated

reports, updating account statuses, and ensuring all scheduled jobs are completed on time.

Payment Services & Operations


• Coordinate with internal departments (Compliance, IT, Finance, Customer Service) and external stakeholders (e.g.,

PayNet, VISA/Mastercard, card vendors, processors, payment partners) to ensure readiness and success of product

rollouts.


• Monitor and manage end-to-end payment processes (wallet top-ups, transfers, QR payments, remittances, card

transactions) to ensure operational efficiency, reliability, and seamless customer experience.


• Track and analyze transaction trends across different payment channels, ensuring high system availability and

timely issue resolution.

Settlement, Reconciliation & Disputes


• Ensure timely settlement and reconciliation of all payment transactions, coordinating closely with Finance and

system teams.


• Analyze and process dispute-related activities (chargebacks, representments, pre-arbitrations, arbitrations,

compliance cases) within card networks and payment schemes.


• Investigate rejected chargeback and payment transactions, pursuing recovery opportunities where applicable.

Risk & Fraud Monitoring


• Support ongoing fraud monitoring and alert handling for remittance transactions. Collaborate with

Risk/Compliance teams to investigate and mitigate suspicious or unusual activity.

Customer & Operational Support


• Provide backend operational support to Customer Service teams, including handling of failed transactions, card

reissuance, account blocking/unblocking, and transaction inquiries.


• Investigate and resolve customer complaints related to payments and card services in a timely and professional

manner

Collaboration & Communication


• Address enquiries from internal departments and liaise effectively with external parties such as banks and fund

houses to ensure smooth operations.

Job Requirements:


• Candidate must possess at least a Degree in Accountancy / Banking & Finance / Business administration.


• Minimum 1–3 years of relevant experience within the financial services or capital market industry.


• Proficiency in Microsoft Excel and Word will be an added advantage.


• Possess good communication and interpersonal skills.


• Self-motivated and able to multi-task.


• High level of attention to detail, hardworking and strong sense of responsibility.


• Able to work independently, reliable and always take initiative.

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