IT Support Executive

12 hours ago

Shah Alam, Selangor, Malaysia Asia Pacific Aircraft Component Services Sdn Bhd (formerly known as SR Technics Malaysia Sdn Bhd) Full time 60,000 - 80,000 per year
  • Server & Network Support – Monitor and maintain servers, firewalls, switches, VPN, LAN/WAN, VPNs, Wi-Fi troubleshooting, TCP/IP fundamentals, Email, SharePoint, Teams, OneDrive administration and network connections.
  • Infrastructure & Cloud System Support – Monitor, maintain, and troubleshoot on-premises and cloud systems.
  • Cloud & User Account Management - Administer Office 365, Azure AD/Entra ID, Exchange Online, and SaaS applications while provisioning and managing user accounts and access across on-premises and cloud environments.
  • End-User Support – Provide technical support for desktops, laptops, printers, mobile devices, and other peripherals to ensure seamless user operations.
  • Backup & Disaster Recovery – Ensure both on-premises and cloud backups are running and tested.
  • IT Security Enforcement – Implement security policies, antivirus and endpoint protections, MFA, and cloud security measures; ensure compliance with standards (ISO, PDPA, GDPR, ITGC) and monitor system vulnerabilities.
  • Incident & Request Handling – Respond to helpdesk tickets, troubleshoot, and resolve issues promptly.
  • IT Audit & Asset Management- Support IT audit compliance by documenting processes and implementing findings, while maintaining SOPs, IT asset inventories, and license records.
  • Compliance & Collaboration - Maintain documentation of system configurations, access controls, and cloud architecture diagrams. Participate in periodic BCP/DRP testing and assist in recovery verification. Ensure logs and evidence are available for audits related to ISO, PDPA, and ITGC.
  • IT Projects – Support upgrades, migrations, and installation of new hardware/software. Prepare APACS Microsoft 365 environment for integration with M365 Copilot and other AI productivity tools.
  • Continuous Improvement – Suggest improvements to enhance IT efficiency and reliability. Ensure compliance, data classification, and user readiness before AI feature activation.
  • General IT & Administrative Duties – Perform other IT-related or administrative tasks as assigned by the Manager/Superior to support company goals and objectives.

Job Types: Full-time, Permanent

Pay: From RM5,000.00 per month

Benefits:

  • Flexible schedule
  • Health insurance
  • Parental leave

Work Location: In person

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