Service Support Coordinator

12 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia Asgard Resources Sdn Bhd Full time 50,000 - 80,000 per year

About the Role

We are looking for a meticulous and customer-focused Service Support Coordinator to join our operations support team. The role is responsible for coordinating service requests, managing documentation, and ensuring smooth day-to-day administrative and billing processes to support global accounts and business operations.

Key Responsibilities

  • Manage and coordinate service requests, billing, and documentation for assigned clients.
  • Maintain and update rate cards, price lists, and service order information.
  • Track purchase orders (POs), manage updates in SAP or related systems, and ensure accurate billing.
  • Prepare invoices, initiate correction requests, and secure necessary approvals.
  • Monitor and report collections status by region and key clients.
  • Handle vendor renewals and purchase requests through Zendesk or similar tools.
  • Maintain operational knowledge base pages and ensure proper documentation.
  • Support internal teams with service-related data, reports, and updates.

Requirements

  • Excellent time management and prioritization skills.
  • Strong communication skills in English; ability to coordinate with clients globally.
  • Proficient in Microsoft Office and familiar with tools such as SAP, Zendesk, or ServiceNow.
  • Experience managing internal knowledge bases using platforms such as Confluence or Jira.
  • Highly organized, detail-oriented, and customer-service driven.
  • Basic understanding of billing or service coordination workflows.
  • Experience in sales administration, operations support, or service coordination preferred.

Why Join Us?

  • Be part of a global team supporting international clients.
  • Work in a structured and collaborative environment.
  • Opportunities for professional growth and skill enhancement.
  • Competitive compensation and benefits.

Job Type: Full-time

Pay: Up to RM5,500.00 per month

Benefits:

  • Professional development

Work Location: In person

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