Field Service Coordinator

3 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Pine Labs Malaysia Full time 40,000 - 120,000 per year

We at Pine Labs are looking for those who share our core belief - "Every Day is Game day". We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services.

Responsibilities we entrust you with -

Field Service Coordination:

  • Coordinate and oversee all field service activities, including terminal deployment, service calls, retrieval, and POSM deployment.
  • Ensure timely and efficient execution of field service tasks.
  • Monitor and track the progress of field service requests.

SLA Management:

  • Monitor and enforce service level agreements (SLAs) for all field service operations.
  • Identify and address any SLA violations or performance issues.
  • Implement strategies to improve SLA compliance and overall service quality.

Reporting and Analysis:

  • Generate comprehensive daily, weekly, and monthly reports for both internal stakeholders and the bank.
  • Analyze performance metrics and identify areas for improvement.
  • Utilize data-driven insights to optimize field service operations.

Process Improvement:

  • Streamline and automate internal processes to enhance efficiency and reduce operational costs.
  • Identify opportunities for process optimization and implement innovative solutions.
  • Collaborate with cross-functional teams to ensure smooth process integration.

What matters in this role -

  • Bachelor's degree in a relevant field (e.g., engineering, supply chain, or business administration).
  • 3-5 years of experience in field service coordination or a similar role.
  • Strong understanding of field service operations and logistics.
  • Proficiency in using field service management software and tools.
  • Excellent organizational and time management skills.
  • Strong analytical and problem-solving abilities.
  • Excellent communication and interpersonal skills.
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

Preferred Skills:

  • Experience in the banking or financial services industry.
  • Knowledge of POS systems and payment terminals.
  • Project management skills.
  • Experience with data analysis and reporting tools.

What we Value in Our people -

  • You take the shot : You decide fast and deliver right.
  • You are the CEO of what you do : You show ownership and make things happen.
  • You sign your work like an artist: You seek to learn and take pride in the work you do

If you are a highly motivated and results-oriented individual with a passion for field service operations, we encourage you to apply for this exciting opportunity.

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