Client Success

21 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time 36,000 - 54,000 per year

Key Responsibilities:

**Client Success (50%)**

  • Manage day-to-day operations of assigned client accounts, ensuring smoothonboarding, implementation, and engagement.
  • Coordinate campaign launches and reward catalogue updates by liaising with internalteams (Partnerships, Ops, Tech).
  • Track and report on key performance metrics, preparing regular updates andrecommendations for clients.
  • Support CSMs with account-related tasks such as data requests, presentations, andinternal follow-ups.
  • Provide insights from platform data to improve engagement and client outcomes.

**Customer Support (50%)**

  • Serve as the first line of support for users and clients via email and chat, responding promptly and accurately to queries.
  • Meet SLA targets, maintain response accuracy, and ensure a consistently high
  • customer satisfaction (CSAT) score.
  • Escalate complex issues to relevant teams while maintaining proactive client communication.
  • Identify recurring support issues and work with Ops and Tech to propose process improvements or self-service solutions.
  • Contribute to the creation and maintenance of help articles, FAQs, and supportdocumentation.

What Makes You a Great Fit

  • 2–3 years of experience in client success, account coordination, customer support, or a similar client-facing role.
  • Strong written and verbal communication skills — able to communicate clearly and professionally across email, chat, and meetings.
  • Hands-on, proactive, and detail-oriented with excellent time management skills.
  • Data-literate: comfortable working with reports, Excel, and basic analytics to support client conversations.
  • A problem-solver who thrives in fast-paced, dynamic environments and enjoys collaborating with cross-functional teams.
  • Comfortable with frontline support work and motivated by delivering great service experiences daily.

Core Skills & Attributes

  • Clear, empathetic, and professional communicator.
  • Strong organizational skills with the ability to manage multiple tasks simultaneously.
  • Analytical mindset with an eye for detail and quality.
  • Resilient, resourceful, and solution focused.
  • Adaptable to changing priorities and able to work independently.

Job Type: Full-time

Pay: RM3, RM4,500.00 per month

Application Question(s):

  • Expected Salary:

Experience:

  • Client management: 2 years (Preferred)

Work Location: In person

  • Client Success

    22 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Rewardz Full time 60,000 - 120,000 per year

    JoinRewardz as aClient Success & Support Specialist (Malaysia)At Rewardz, our purpose is simple: to create moments of joy in a world where everyone feels valued.Founded in Singapore in 2012, Rewardz has been at the forefront of digital transformation in the rewards and recognition space, delivering innovative solutions for employees, customers, and...

  • Client Success Executive

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Mintel Full time 60,000 - 80,000 per year

    From fast answers to deep insights, Mintel has provided research and intelligence solutions to consumer-focused businesses for more than 50 years. With a combination of world-class syndicated tools and custom insight solutions, we are the eyes and ears in the markets that matter and the insights behind our clients' next big idea.Mintel is the world's leading...

  • Client Success Executive

    22 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Mintel Full time 60,000 - 120,000 per year

    From fast answers to deep insights, Mintel has provided research and intelligence solutions to consumer-focused businesses for more than 50 years. With a combination of world-class syndicated tools and custom insight solutions, we are the eyes and ears in the markets that matter and the insights behind our clients' next big idea.Mintel is the world's leading...

  • Client Success Executive

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Mintel Full time 40,000 - 60,000 per year

    From fast answers to deep insights, Mintel has provided research and intelligence solutions to consumer-focused businesses for more than 50 years. With a combination of world-class syndicated tools and custom insight solutions, we are the eyes and ears in the markets that matter and the insights behind our clients' next big idea.Mintel is the world's leading...

  • Client Success Executive

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Mintel Full time 40,000 - 60,000 per year

    From fast answers to deep insights, Mintel has provided research and intelligence solutions to consumer-focused businesses for more than 50 years. With a combination of world-class syndicated tools and custom insight solutions, we are the eyes and ears in the markets that matter and the insights behind our clients' next big idea.Mintel is the world's leading...

  • Client Success Executive

    22 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Mintel Full time 40,000 - 60,000 per year

    From fast answers to deep insights, Mintel has provided research and intelligence solutions to consumer-focused businesses for more than 50 years. With a combination of world-class syndicated tools and custom insight solutions, we are the eyes and ears in the markets that matter and the insights behind our clients' next big idea.Mintel is the world's leading...

  • Client Success Executive

    23 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Mintel Full time 40,000 - 80,000 per year

    From fast answers to deep insights, Mintel has provided research and intelligence solutions to consumer-focused businesses for more than 50 years. With a combination of world-class syndicated tools and custom insight solutions, we are the eyes and ears in the markets that matter and the insights behind our clients' next big idea.Mintel is the world's leading...

  • Client Success Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia ThoughtFull Full time 48,000 - 96,000 per year

    About ThoughtFull:ThoughtFull is on a mission to simplify mental health for your personal and professional growth - through every season of life, anytime, anywhere.ThoughtFull is a Temasek-backed mental health company that provides full mental healthcare services for corporates clients around the Asian region and beyond. We were the first in Asia to offer...

  • Client Success Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia ThoughtFull™ World Full time 60,000 - 120,000 per year

    About ThoughtFull:ThoughtFull is on a mission to simplify mental health for your personal and professional growth - through every season of life, anytime, anywhere.ThoughtFull is a Temasek-backed mental health company that provides full mental healthcare services for corporates clients around the Asian region and beyond. We were the first in Asia to offer...

  • Manager, Client Success

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia NP Digital Full time 80,000 - 200,000 per year

    TITLEManager, Client SuccessDEPARTMENTClient SuccessDIVISIONNP Digital - MalaysiaLOCATIONHybrid - MalaysiaABOUT OUR COMPANYNP Digital (NPD) is a global award-winning performance marketing agency. In 2024 Campaign Magazine labeled us the Global Agency of the Year in two categories, and The Drum awarded us the Agency Business Award for Global Development....