Senior Specialist, Auto Owners Proposition

9 hours ago

RHB Centre Tower Level, Malaysia RHB Bank Full time 14,400 - 42,000 per year

1. KEY RESPONSIBILITIES

  • Support the Squad Lead to plan tasks required for delivery of Quest

  • Support identification and interpretation of data/ reports/ research results

  • Document and refine product specifications (documentation of deliverables of squad)

  • Prepare reports/presentations based on the analysis for external & internal communications

  • Source and analyse data for the creation of baseline, future state costs, FTE, process maps and any other analysis required for mission

  • Analyse data and solve data-related issues

  • Examine ways to better understand customer needs and potential improvement of team performance via data capture and analysis

  • Deep understanding of the customer journey from an auto owner's perspective

  • Able to conduct ethnographic research to un-cover unmet needs and pain points

  • Develop new product and propositions beyond auto financing

  • Develop and execute offline/ online marketing campaigns for both internal and external parties

  • Develop and run training by collaborating and coordinating with sales teams

  • Design features across different touch points to enable better customer experience, including process improvement

  • Develops and maintains effective business networks with industry participants; i.e. MAA, Dealers, advertising agencies, RHB Insurance Berhad, Syarikat Takaful Malaysia Berhad and other external parties for business opportunities etc.

  • Source for advertising, promotional and publication materials for projects and campaigns

  • Attending and assist customer enquiries from AF Customers Service on Hire Purchase Related or any HP issue and matters especially related in Ancillary Business

  • Responsible as UAT tester for any new enhancement on the Flash system

  • Assume other ad-hoc responsibilities as and when required by the management to support Squad objectives and initiatives

2. REQUIREMENTS

  • Formal Education: Bachelor's degree or equivalent combination of education and experience
  • Preferred level of Experience (by years/function/industry): Minimum two (2) years' work experience in financial services environment

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