WMS Software Specialist

7 hours ago

Klang, Selangor, Malaysia AC2 WAVE Warehouse Management System Full time 40,000 - 80,000 per year

As a WMS Software Specialist at AC2, you will play a vital role in implementing and configuring our AC2 WAVE WMS, a cloud-native Warehouse Management System trusted by leading enterprises across Asia. You will work closely with clients, project teams, and key stakeholders to ensure a smooth implementation journey, from requirement gathering to go-live, while helping customers unlock higher productivity, accuracy, and visibility across their warehouse operations.

Expectations & Responsibilities:

Requirements Gathering

  • Collaborate with clients to understand their operational workflows, pain points, and business rules.
  • Document detailed requirements to ensure a successful configuration of AC2 WAVE WMS.

WMS Configuration

  • Configure AC2 WAVE WMS based on the approved design, including warehouse layouts, item master setup, picking and putaway strategies, replenishment rules, and other operational parameters.
  • Tailor system behavior using WAVE's flexible configuration engine and user-defined fields.

System Integration

  • Work with AC2's technical team to support integration with external systems including ERP, Accounting, TMS, eCommerce platforms (e.g., Shopee, Lazada), and robotic automation where applicable.
  • Validate API flows and ensure smooth data exchange between AC2 WAVE WMS and client systems.

Quality Assurance

  • Perform SIT/UAT testing to confirm functionalities align with client requirements.
  • Identify, troubleshoot, and resolve configuration or data-related issues throughout the implementation lifecycle.

Deployment & Patch Management

  • Assist in deploying configuration updates and patches across SIT, UAT, and Production environments.
  • Ensure changes are properly validated before go-live.
  • User Training & Post-Go-Live Support
  • Conduct user training sessions and develop user confidence in operating AC2 WAVE WMS.
  • Provide responsive support during stabilization to ensure smooth operational adoption.

Documentation

  • Prepare clear and comprehensive documentation including functional specifications, configuration guides, training materials, and user manuals.

Customer Relationship Management

  • Maintain a professional and positive working relationship with clients.
  • Act as a trusted advisor, supporting customers throughout the entire implementation process.

Requirements:

  • Fresh graduates are encouraged to apply.
  • Proficiency in SQL and database management.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with clients and internal teams.
  • Familiarity with warehouse operations and inventory management principles will be an added advantage.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Attention to detail and commitment to delivering high-quality results.

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