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Call Centre Agent

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Career International FOS Pte Ltd Full time 40,000 - 60,000 per year
  • Location: Jalan Raja Laut & Jalan Ampang, Kuala Lumpur
  • Working Hours: 8:00 AM - 11:00 PM (Rotational Shift)
  • Work Schedule: 5 days' work per week
  • Terms: Contract renewable or Permanent (based on performance)
Key Responsibilities
  • Deliver exceptional customer service and handle inbound calls.
  • Resolve customer issues efficiently to ensure satisfaction and retention.
  • Provide guidance to customers on banking products and services based on their financial goals.
  • Accurately record all customer interactions and transactions, while maintaining confidentiality and data security.
  • Adhere to all banking regulations and policies to ensure account integrity.
  • Work collaboratively with team members to achieve service goals.

Qualifications & Requirements
  • Language: Must be able to speak English fluently (Local Malaysian).
  • Education: SPM (with credit in Math & English) OR Diploma/Bachelor's Degree.
  • Experience: Minimum 2 years in customer service (for SPM holders) OR Minimum 1 year in customer service (for Diploma/Degree holders)
  • Good command of English and the ability to interact with all levels in the organization.