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Software Technical Support Engineer

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia PeopleLAKE Group Full time 40,000 - 60,000 per year

We are Hiring: Software Technical Support Engineer
We are looking for a dedicated and skilled Software Technical Support Engineer to join our team. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to communicate effectively with clients and team members.

Location:
Kuala Lumpur, Malaysia

Work Mode:
Flexible office & remote

Role:
Software Technical Support Engineer

About The Company
Our client is a leading software development automation company specializing in cutting-edge solutions.

About The Role
As a Technical Support Engineer, you will help our business partners solve technical issues and ensure they have a smooth experience using our software. You will work closely with the Product and Service teams to find solutions, improve product performance, and make processes more efficient.

Responsibilities

  • Diagnose and resolve technical issues through phone, email, or remote access.
  • Handle application setup, configuration, and design-related problems.
  • Communicate technical issues clearly with Product, Engineering, Sales, and QA teams.
  • Escalate complex issues to senior engineers with clear documentation.
  • Recreate customer environments to find the root cause of problems.
  • Test and verify software updates, upgrades, and fixes.
  • Create and update technical documentation.
  • Participate in team meetings to share insights and best practices.

Required Skills and Qualities:

  • Customer-focused mindset: Always aim to deliver the best service.
  • Good communication: Able to explain technical issues clearly to both technical and non-technical people.
  • Technical learning ability: Quick to learn new products and systems.
  • Strong problem-solving: Able to analyze and fix issues efficiently.
  • Team player: Work well with other departments.
  • Independent: Able to work with minimal supervision.
  • Adaptable: Comfortable in a fast-paced, changing environment.

Preferred Technical Skills:

  • Operating Systems: Windows Server, Linux
  • Databases: SQL Server, Oracle, DB2
  • Web Servers: Tomcat, WebSphere
  • Language: Japanese (good to have, but not required)

Ready to make an impact? Apply now and let's grow together

For more information, you may reach out to Grace Tan via email ) or WhatsApp

PeopleLAKE is a full-service HR solution company providing Recruitment, HR Outsourcing, and Corporate Training. eLawyer Recruitment is part of PeopleLAKE Group. Visit us on follow us on to get updates on latest job opportunities or for legal jobs visit on and follow us on