Vice President, Ops Transformation Solution Delivery
3 days ago
KEY RESPONSIBILITIES:
Governance & Frameworks
- Own and maintain the overall Testing Strategy and governance framework for Group Operations (GO).
- Define, implement and maintain standard templates, processes, and dashboards for reuse across initiatives.
- Oversee test governance, ensuring compliance with Bank IT, Audit, and Compliance standards.
- Provide oversight of large/critical projects to ensure quality assurance practices are rigorously followed.
Operational Delivery
- Provide oversight on testing progress across initiatives (health, timelines, risks).
- Monitor adherence to testing entry/exit criteria without having to directly manage every test.
- Track test readiness and completion status across Transformation and BAU.
User Enablement & Scheduling
- Develop and deliver training programmes for Ops users (test scripting, execution, defect logging).
- Establish a process to capture and monitor user availability for testing across 260+ initiatives.
- Where possible, participate in planning of user testing schedules to ensure feasibility and visibility.
Continuous Improvement
- Drive adoption of reusable test assets (scenario libraries, test packs).
- Capture lessons learned from each cycle and update frameworks accordingly.
- Track and report on testing KPIs (e.g., defect leakage, rework rates).
Post-Transformation (BAU)
- Continue to govern and support testing for BAU change requests and BU-driven initiatives.
- Sustain continuous improvement in testing practices and user capability.
COMPETENCIES/SKILLS REQUIRED:
Technical/Functional Skills
- Proficiency in Microsoft office tool (i.e MS Words, Excel, Powerpoint)
- Strong knowledge of testing methodologies (unit, integration, system, UAT).
- Hands-on experience with test management tools (e.g. JIRA, ALM).
- Exposure to test automation e.g HP ALM, LoadRunner is a plus.
- Prior experience in banking/finance testing preferred.
Non-Technical Skills
- Ability to multi-task in a fast paced environment
- Ability to work independently and results driven
- Excellent leadership, facilitation, and stakeholder management skills.
- Ability to translate technical testing needs into business-aligned outcomes.
- Proven experience in managing user testing in large-scale programmes (preferably in financial services).
- Strong skills in training, coaching, and stakeholder management.
- Organised and pragmatic — able to balance standards with operational realities.
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