Customer Care Executive

9 hours ago

Petaling Jaya, Selangor, Malaysia Straat-X Sdn Bhd Full time 31,200 - 32,400 per year

Successful Customer Care Executives (CCE) are those that are hardworking, creative and energetic. A strong CCE has the ability to multi-task and works well in a team environment. Customer Care Executives are responsible for responding to all inbound chat, phone calls and email/chat inquiries in a mature and professional manner.

Job Information:

  • Office Work Arrangements
  • 8-hour shift per day, 2 off days per week.
  • Salary from RM2600 – RM2700
  • Performance Incentives and Medical Benefits.
  • Travelling Allowance.

As the Customer Care Executive, we need you to...

Inbound Calls

  • Answer incoming calls promptly and professionally, delivering excellent customer service.
  • Assist customers with inquiries related to products, services, billing, orders, and account information.
  • Troubleshoot and resolve customer issues, escalating complex cases to supervisors or relevant departments when necessary.
  • • Accurately document all customer interactions and outcomes in the CRM system.

Outbound Calls

  • Conduct proactive follow-up calls for service feedback, appointment reminders, or pending issue resolutions.
  • Execute targeted outreach campaigns for customer retention, win-back initiatives, and satisfaction surveys.
  • Adhere to approved scripts, quality standards, and customer data privacy regulations during all outbound communications.

Live Chat Support

  • Manage multiple customer chats simultaneously via the company's live chat platform.
  • Provide real-time support for website visitors, assisting with inquiries, transactions, and site navigation.
  • Maintain a professional, friendly tone while aligning written communications with the company's brand voice.

Telemarketing & Sales

  • Initiate outbound calls to promote products, services, promotions, and upgrade offers.
  • Identify customer needs through consultative questioning and recommend suitable solutions or add-ons.
  • Meet or exceed assigned sales, conversion, and lead generation targets.
  • Handle objections rofessionall and close sales effectivel while maintainin a high standard of customer care.

Perform any other duties as deemed necessary within the scope of a Customer Care Executive.

To become the Customer Care Executive, you should meet these requirements…

  • Language Proficiency: Fluent in Bahasa Malaysia and English (written and spoken)
  • Minimum SPM/Certificate qualification
  • Preferably Junior Executives specializing in Customer Service or equivalent.
  • Applicants must be willing to work in Petaling Jaya area.
  • Applicants should be Malaysian citizens or hold relevant residence status.
  • Team player – a readiness to work as part of a team and support colleagues.
  • Ability to multi-task and good time-management skills
  • Ability to follow instructions and work independently.

Job Types: Full-time, Permanent

Pay: RM2, RM2,700.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Experience:

  • Customer service: 1 year (Required)

Language:

  • English (Required)
  • Bahasa Malaysia (Required)

Work Location: In person

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