Ant International-Fraud Risk Operation Specialist

2 days ago

Kuala Lumpur Centre Kuala Lumpur, Malaysia Ant Group Full time 60,000 - 80,000 per year

Job description

Within International Risk Management, the B+ Risk Management team is responsible for identifying and managing risk across all to B product processes and countries at Ant International. We're looking for a Fraud Risk Operation Specialist who has practical experience in handling different types of fraud cases, strong sense of the business, and want to be a part of the evolution for the next generation of risk management. This role will mainly support the Worldfirst EMEA region to conduct investigation and mitigate the risk of transaction fraud, scam, abuse and account take-over, as well as balance user experience.
Responsibilities
o In depth understanding of merchant collection, cross-border FX transfers and international payments business, ensure the safety of merchant account and support business growth
o Monitor real time queues and identify high risk transactions and activities within the business portfolio
o Review customer transactions to identify fraudulent activity, and resolve queued investigation tasks within the service level agreements to reduce potential revenue loss
o Identify gaps in current SOPs, policies and strategies, recommend enhancements based on the assessment of risk cases, and take actions to mitigate emerging fraud risks with guidance from managers
o Maintain effective relationships with front office staff and risk functions, liaise with cross function teams on joint investigations
o Extract and analyze data, generate metrics and perform analysis leverage Ant risk capabilities

Job Requirement

o Bachelor's and above degree, major in finance, business or related is preferred
o A minimum of 1 year's experience within fraud / financial crime investigation. Working experience in related industries including banks, payment institutions and consultancy firm would be preferred.
o Demonstrated ability to successfully manage multiple priorities. Excellent stakeholder management skills with the ability to build productive relationships across teams.
o Independent thinking and summarizing abilities; proactive in identifying issues, delivering and escalating key findings, and advising on recommended solutions to correct issues.
o Strong verbal and written communication skills in English. Proficiency in spoken and reading mandarin will be a plus.

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