Customer Service Assistant

8 hours ago

Shah Alam, Selangor, Malaysia ILBY PTY LTD Full time 20,000 - 40,000 per year

Location: Shah Alam, Selangor (Hybrid – 2-3 days in office per week)

Requirements:

  • Must have a personal laptop/desktop and a reliable internet connection.
  • Proficient in English (both written and spoken).
  • At least 2 years of customer service experience is required.
  • Ability to work fixed shifts, including weekends and public holidays.
  • Capable of multitasking in a fast-paced environment, working independently with minimal supervision, and collaboratively within a team.
  • Prior experience in Airbnb or the tourism industry is an added advantage.

Responsibilities:

  • Respond promptly to guest inquiries and provide accurate information.
  • Handle customer complaints courteously and effectively, ensuring quick and satisfactory resolutions.
  • Manage guest phone calls professionally.
  • Coordinate between guests, the housekeeping team, and the operations team to resolve complaints efficiently.
  • Address inquiries from support teams (Airbnb, , Agoda, etc.).
  • Maintain accurate records and update spreadsheets as required.
  • Execute ad-hoc tasks as assigned by the Superior or Director(s).

Job Type: Full-time

Pay: RM2, RM2,600.00 per month

Benefits:

  • Maternity leave
  • Parental leave

Experience:

  • Customer Service: 1 year (Required)

Language:

  • English (Required)

Work Location: In person

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