Telephone Operator

5 days ago


Kota Damansara Selangor, Malaysia Sunway Medical Centre Damansara Full time 20,000 - 30,000 per year
Job Description
  • To determine the nature of the telephone calls and to clarify with the caller on the name of the consultant/doctor (where required)
  • To direct calls to relevant department
  • Respond to general enquiries from customers confidently pertaining to the hospital services and facilities
  • Handle irate callers professionally and courteously by helping them to resolve their issue or redirecting the calls to correct person or department
  • To make appointment for customer 48 hours prior of working hours
  • Follow all the protocol / procedure in handling all emergency situation and calls (i.e.: attending emergency code)
Job requirements
  • Candidate must possess at least SPM certificate
  • Working experience in Telecommunication background is advantage.
  • Must be able to handle multiple tasks and be able to make appropriate decisions in difficult situations.
  • Willing to work on shift basis (including night shift), weekends and Public Holiday

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